Claims Advisor

1 week ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

At Suncorp, we are a leading insurance company across Australia and New Zealand with a workforce as diverse and inclusive as our customers.

This role will start on the **10**th** of February 2025**.

**What you’ll do**
- Managing day to day tasks in a portfolio of claims, including regular contact with our customers
- Liaising with both internal and external stakeholders
- Obtain and review medical, financial, investigative and rehabilitation reports to assist in the accurate assessment of individual claims
- Ensure legislative compliance timeframes are met in conjunction with ongoing review of medical, financial investigative and rehabilitation reports
- Adopt appropriate strategies to resolve claims cost effectively
- Provide an excellent level of customer service to the legislative authority, employers and injured parties through compliance with legislation, timely response times and efficiency in processing

**What** **you’ll bring**
- Strong analytical skills to determine genuineness versus fraudulent conduct
- Proactive mindset and ability to prioritise work with autonomy
- Exceptional problem solving and negotiation skills
- Excellent computer skills and ability to learn new systems
- Resilient, confident and willing to learn in a continuous changing environment
- Ability to manage in a fast paced and high-volume space
- Previous Personal Insurance or Insurance Industry experience is desirable but not essential

**About Suncorp**

We believe in setting you up for success and we want to empower our workforce and elevate your career with us. This starts with a highly supportive **12-week training program** to equip you with the foundation of being a Claims Advisor prior to being deployed into your designated team.

Some other benefits include:

- Being part of a team that’s inclusive, supportive, and genuinely focused on customer outcomes
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work
- Hybrid Working - Giving you work life balance to gain a mix of working from home and in the office
- Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
- Hundreds of employee discounts and rewards across multiple industries such as retail, tech, travel, health and wellbeing - along with discounts across our brands.

**Adjustments and support**

**Our Culture**

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here.

Caring for others, being courageous and doing the right thing underpins everything we do.

**Advertised**: 16 Dec 2024 AUS Eastern Daylight Time
**Applications close**: 05 Jan 2025 AUS Eastern Daylight Time

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