Receptionist - Allied Health

1 week ago

Cleveland, Australia Optimum Movement Full time

Looking for full time reception work in the Redlands?

As the first point of contact for clients and other stakeholders, you play a vital role in positively shaping the interaction that clients have with the company, ensuring that you provide excellent customer service though all means of communication.

You will look after a range of administrative duties including organising a complex diary management system and ensure all documents have been completed to ensure the smooth operations of the 4 clinics.

**About Us**

Optimum Movement is a leading provider of Occupational Therapy and Physiotherapy services to children and young adults and has clinics in Cleveland, Varsity Lakes and Minyama.

**About this Role**

As a customer service team administrator you will be needed to thrive in a busy work environment as you will responsible for:

- Managing and booking complex diary system for multiple therapists using our practice software.
- Invoicing and receipting of payments for both in clinic and mobile clients using EFTPOS, HICAPS, Medicare, Medipass, DVA and Work Cover.
- Answering incoming phone calls, directing calls and accurate message taking.
- Meeting & greeting clients in a friendly manner
- General office administration including stationery supplies reordering, scanning, filing and data entry
- Following referral intake procedure and sending of necessary paperwork
- Ensuring all necessary documentations have been completed and updated on clients profile.
- Ensuring the clinic is well presented and organised at all times
- Assistance to therapists and admin team members when required.

**About You**
- Has excellent administration skills
- Is willing to learn new procedures and able to multi-task
- Has exceptional customer skills, including a professional phone manner
- Is well-presented, friendly and organised
- Has excellent communication skills
- Has the ability to work effectively in a busy environment while prioritising tasks
- Is able to ensure that the clinic is fully supported to enable the delivery of quality client care by the practitioners and staff
- Respects confidentiality and the privacy of clients, and our team at all times
- Maintains a cooperative team environment by communicating openly and in a friendly manner, working efficiently and amicably with all members of the clinic
- Has proficient computer skills
- Works well autonomously and in a team
- Is reliable and punctual
- Enjoys working with children

**Desired experience**:

- Experience working in reception in an allied health setting
- experience working with NDIS
- Experience using Nookal/Medipass/Tyro/Medicare
- Hold a valid Blue card and Yellow Card

**In return we will offer you**:

- A positive team culture
- A caring and family friendly workplace
- Long term and stable employment in the Redlands region
- An above award remuneration
- An employee assistance program as we value the well being of our team
- A 50% staff discount for OT, physiotherapy and Pilates services

**Immediate Start**

**Closing date: Friday 28th of February 5pm.**

Expected hours: No more than 38 per week

Work Location: In person

Application Deadline: 28/02/2025

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