Part Time Receptionist

5 days ago

Cremorne, Australia The Swatch Group (Australia) PTY. LTD. Full time

**The Role**:
This role is based on site in our Richmond Head Office, 20 hours per week, Monday - Friday.

**Key Responsibilities**:

- Greet visitors, determine the purpose of their visit, and direct them appropriately
- Operate the telephone switchboard to receive and forward calls
- Ensure all calls are answered in accordance with company standards
- Generate order or repair documentation and ensure it is matched with jobs prior to dispatch
- Receive payments and issue receipts for services rendered
- Calculate and provide price or rate quotations for products or services
- File documentation and maintain accurate records
- Create repair orders in line with company guidelines
- Interpret spare parts requirements and prepare cost estimates
- Handle watches in accordance with company handling standards
- Provide indirect support with customer escalations
- Adhere to OH&S policies and proactively report any concerns
- Maintain high standards of professionalism, personal presentation, and customer service

**Skills and Experience**:

- Strong communication skills (written and verbal)
- Accurate data entry skills
- Excellent telephone etiquette
- Problem solving skills
- Excellent presentation
- Decisive, firm, courteous, customer oriented
- Proficient in basic computer knowledge & Microsoft Office
- Experience with SAP/similar ERP system
- Technical knowledge in the watch making industry advantageous

**How to Apply**:

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