Learning Experience Manager

Location: Australia Wide
- Brand: Training & Employment
- Date Posted: 18 Aug 2025
- **Job number**:2237
- **Location**: Flemington VIC, Geelong VIC, East Victoria Park WA (can be located at any of these locations)
- **Employment Status**: Full Time Permanent - Hybrid WFO/WFH
- **Classification**: Common Law Contract ($86,000 - $95,000 base + super + salary packaging options)

**About the Role**

Are you passionate about transforming education into a truly empowering experience? As our **Learner Experience Manager**, you’ll be at the heart of shaping how our students connect, grow, and succeed.

In this pivotal role, you’ll lead cross-functional teams across **Industry Partnerships, Learner Support**, and **Communications**, working hand-in-hand with our **Learning Design Manager** to deliver a seamless, engaging, and impactful learner journey—from first contact to course completion and beyond.

You’ll be the driving force behind:

- **Elevating student engagement** through tailored support, inclusive communication strategies, and meaningful industry connections.
- **Strengthening practical learning** by overseeing placements and engaging with and seeking feedback from key industry stakeholders
- **Championing learner-centred design**, ensuring every touchpoint reflects our commitment to quality, accessibility, and continuous improvement.

This is a hands-on leadership role where you’ll coach and support your team, foster innovation, and embed a culture of continuous improvement. You’ll also play a strategic role in aligning learner experience initiatives with organisational goals—ensuring our training programs not only run smoothly but deliver measurable and positive impact.

**Key Responsibilities**
- Lead and support a high-performing, motivated team, providing coaching and guidance.
- Drive learner engagement, support, and retention across all regions.
- Oversee practical placements and manage industry partnerships to ensure quality, compliance, and relevance.
- Support internal and student communications, keeping information clear, timely, and aligned to our values.
- Work with teams to implement strategic initiatives, boost performance, and continually improve the learner experience.
- Help develop and deliver learner experience strategies, including surveys, feedback initiatives, and forums to drive improvements.

**What You'll Bring**
- Previous management experience in an RTO or similar environment with a solid understanding of compliance in the VET sector.
- Experience leading and motivating a diverse, high-performing team.
- Flexible, adaptable, and able to thrive in a fast-changing environment.
- Strong people skills — nurturing and supportive, yet confident in providing direction and driving results.
- Skilled at building positive relationships with internal teams and external partners, especially in VET, community services, aged care, and disability sectors.
- Comfortable working with data — collecting, analysing, and using it to make smart decisions.
- Certificate IV in Training and Assessment (TAE) is a bonus.

**Why Join Us?**

genU staff have access to a range of benefits, including but not limited to the following:

- **Commitment to Staff Health & Wellbeing**: 24/7 access to an innovative, holistic employee assistance program that supports your emotional, mental, financial, and physical health.
- **Increase your Take Home Pay**: Non-for-Profit Salary package up to $15,900 per annum each FBT year plus further meals and entertainment benefits.
- **Employee Discount Program**: save money with employee discounts and savings at over 450 of Australia’s most loved retailers and service providers including Coles, Woolworths & JB HI-FI.
- **Discount Study Scholarship**: all genU employees are eligible for a 25% scholarship towards undergraduate and postgraduate courses at Torrens University.
- **Employee Referral Program**: refer someone to work at genU and receive a generous bonus once that person completes their 6-month qualifying period.
- **Increased Leave Benefit**:15 personal leave days per annum and the option to purchase up to 4 weeks paid additional leave

**You will need the following or be willing to get**:

- NDIS Screening Workers Check
- NDIS Worker Orientation Module Certificate of Completion

**Ready to make a difference?