Client Success Manager

Company Description **Who are we?** Ready to jump on board the next big thing in eCommerce? Comestri is the engine driving a retailer’s eCommerce strategy and execution. Our platform is an eCommerce data orchestration engine, enabling the unified commerce ecosystem. It allows brands to centrally manage their eCommerce operations. At Comestri, we do things differently. We attribute our success to hiring the best people and ensuring our people enjoy doing what we do in a nurturing and supportive environment. We’re bold, not traditional, and we're certainly not perfect. **Job Description**: **What you will be doing** You will provide direct assistance to a designated set of clients in selling and marketing Comestri products and services, assisting with the increase in product / service revenue and market share. You will be empowered to develop and execute an ongoing client engagement plan that should result in: - Developing a “trusted adviser” relationship. - Understanding the client’s business and how our products and services support their goals. - Being the primary point of contact with Comestri for the designated clients. - Be a central point of contact for client requests. - Proactively contributing to the client’s IT strategy, with a view to achieving a win: win outcome for the Client and Comestri. - Being aware of and engaged with any new requirements the Client has. - Be a “Client Advocate” with a focus on the Client’s outcomes and achievements and helping to ensure that Client interests, objectives and priorities influence Comestri decisions and activities. **Qualifications**: **An idea of the type of skills we are looking for** - Solid experience in sales account management roles within the IT industry. - A role with a similar software provider would be advantageous. - Demonstrated ability to meet sales targets and work to tight deadlines. - Proven experience in building a network of relevant contacts / prospects and having strong networking skills. - Proven ability to conduct professional presentations and product demonstrations. - Strong understanding of Marketplaces and Marketing Channels - Strong numeracy and forecasting skills. **You Naturally Live and Breathe our Core Values** - ** One Team - **You share accountability for delivering team outputs while helping and supporting colleagues in their work. You demonstrate respect for the opinions and views of others, and you contribute to an environment where differences are valued and encouraged. - ** Creative Freedom - **You try new problem-solving, seeking ideas and suggestions from others as appropriate. You challenge the status quo by continuously reviewing personal work processes and questioning traditional or established procedures to make suggested improvements. - ** The Experience - **You operate from a "best of self" core with characteristics like kindness, compassion, tolerance, and integrity. You hold yourself accountable for outcomes, good and bad. You don't pass the buck, and you take ownership for getting things done. You express sincere gratitude and praise for colleagues and clients' good work and extra effort. - ** Client-First - **You raise the profile of client issues internally, encourage others to consider the client's perspective in internal forums. You follow through on client commitments despite time pressures or obstacles. You respectfully challenge decisions when you think they aren't in the client's best interest, even when uncomfortable. Additional Information **Our Commitment** **Why Comestri?** Comestri not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid, and so we flex to ensure we provide the environment to suit that. You’ll genuinely have the chance to make a difference and won’t get lost in the crowd.