Head of Commercial

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Head of Commercial

Head of Commercial

The Commercial Leader is responsible for the growth, performance, and continuous improvement of the Commercial Loss Adjusting Claims Management service across all states and territories.
- What are my accountabilities?_ '_- Drive profitable growth by formulating and executing the Commercial Property strategy and vision, fostering a customer-centric culture, and delivering exceptional outcomes on commercial claims.- Lead, motivate, and develop the Commercial team to create a high-performance work culture that meets current and future business needs.- Develop and execute the strategy for Commercial Property, focusing on client engagement, growth, capability, service solutions, and innovation, ensuring alignment with Sedgwick’s strategic direction, vision, and Digital First and MCL initiatives.- Accountable for the development and delivery of the Operational assets for the management of Commercial Property claims including Operating manuals, Operational Leadership manuals, process maps, quality control framework.- Oversee that the operational assets are consistently implemented across the Commercial Property team and take accountability for portfolio performance of claims received across client SLAs, internal KPI’s as well as regulatory and compliance requirements.- Monitor QMF results for commercial property claims and respond to outcomes of audits through developing training and other strategies that address audit results to drive quality across the team- Be accountable for Commercial Property performance against agreed budgets, including revenue and margin targets.- Respond to current and emerging client needs, continuously developing and improving our performance on commercial claims.- Drive the growth of Commercial Property through regular client interaction and presentations on continuous improvement in our commercial claims management solution.- Ensure that the customer experience delivered by the business aligns with regulatory, client, and community requirements and expectations.- Lead the team in managing the Commercial Portfolio, providing strategic leadership and guidance, and monitoring employee succession and development as part of the leadership team.- Attract and retain best-in-class talent, collaborating with Professional Services, Recruitment, and CR teams.
- About you:_- Extensive loss adjusting experience in the commercial area.- Relevant tertiary qualifications (e.g., Business, Insurance, or Law).- ANZIIF Qualification in Loss Adjusting or international equivalent.- Experience in leading a national team.- Key communication skills both written and spoken.- A passion to provide great customer service and engage with a variety of people.- Self-motivated, with good time-management and organisational skills.
- Caring Counts:_

It's at the heart of everything we do, and we show we care by living our five core values: Caring, Empathy, Accountability, Inclusion, Collaboration and Growth.

Interested in this opportunity? Please click APPLY and upload an up-to-date copy of your CV
- Why Sedgwick?_

Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

With such a wide range of services, across multiple business units, we are sure to have an opportunity available that will align with what you are looking for

Some of the Benefits of working with us are:
- Hybrid working arrangement. #LI-Hybrid- Professional Development through Sedgwick Australia University- +0.5 % on top of Superannuation Guarantee- Domestic and International Career Pathways

Sedgwick is an Equal Opportunity Employer.