Service Advisor

1 week ago

Rockingham, Australia Royal Automobile Club of WA Full time

Are you a customer-focused individual with a passion for the automotive industry? As a trusted name in auto repair and maintenance for over 18 years, we are dedicated to delivering excellent customer experiences by combining technical expertise with exceptional service.
- Responsibilities:

- As an Automotive Service Advisor at RAC Auto Services, you will be responsible for:
- Greeting members and promptly addressing their automotive service needs.-
- Communicating effectively with members to understand their vehicle concerns and accurately documenting the issues.-
- Collaborating with our skilled technicians to provide members with detailed repair and maintenance recommendations.-
- Preparing and presenting accurate service estimates to customers, ensuring transparency and clarity.-
- Coordinating service schedules and ensuring members are kept informed of progress.-
- Maintaining organized records of customer interactions, service history, and transactions.**Requirements**:
- Proven experience as an Automotive Service Advisor or in a related customer service role within the automotive industry.-
- Excellent interpersonal and communication skills, with the ability to explain technical information in an understandable manner.-
- Strong organizational skills and attention to detail to manage service schedules and member records.-
- Member-focused mindset with a commitment to delivering exceptional service experiences.-
- Familiarity with automotive terminology, maintenance procedures, and common vehicle issues.-
- Proficiency in using computerized systems and software for service scheduling and documentation.-
- A positive attitude and the ability to work well in a team environment.- What We Offer:
- Competitive compensation package with monthly performance-based incentives.-
- Employee discounts on all RAC WA products and services + supplier discounts + discounts on over 100 retail partners-
- A supportive and collaborative team environment where your contributions are valued.-
- Ongoing training and professional development to enhance your skills and knowledge.-
- Opportunities for career advancement within the company- How to Apply:

- If you are a motivated and customer-focused individual with a passion for the automotive industry, we invite you to submit your updated resume by clicking on APPLY NOW.

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