Client Services Specialist

4 days ago

Brisbane, Australia Marsh Full time

**Client Services Specialist**

**What can you expect?**

You will be responsible for the day-to-day delivery of the company’s insurance solutions. You will provide administrative and technical support to client-facing brokers and provide support to clients by responding to insurance transaction queries. Your role plays an important role in day-to-day operational support.

**What is in it for you?**
- Interesting and diverse client portfolio.
- Leading training and development program.
- Professional environment where your career path really matters and is supported in our global organization.
- Successful, established corporate team with energetic and supportive colleagues.
- Genuine flexible work life balance

**We will count on you to**:

- Ensure timely and accurate production/processing of client transactions including but not limited to:

- invoices and related policy accounting documentation
- quotation and placing slips
- premium and adjustment calculations
- information and documentation for Pre-Renewal and Broking meetings
- draft policy wordings and endorsements for Senior Account Executive / Principal
- renewal reports and insurance manuals
- certificates of currency
- current and outstanding documentation follow ups
- all other documentation
- Ensure that accurate up to date records on all clients are always maintained
- Possess a thorough understanding of all major classes of insurance which the Company offers to its clients
- Acquire and maintain an awareness of the client's business and insurance needs, noting all briefing information provided by senior servicing and broking managers
- Develop and maintain a basic understanding of the core aspects of relevant Insurance and related legislation
- Adhere strictly to the Company's Quality practices and other systems and procedures
- Comply fully with the Company's Errors and Omissions avoidance policy
- Ensures timely and accurate production/processing of relevant documents/information (includes report preparation)
- Contributes to achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives
- Updates reports based on predefined templates on a regular basis to ensure accurate entry

**What you need to have**:

- Excellent communication skills (verbal and written).
- Strong administration and organizational skills.
- Quick learner
- Sound knowledge of Microsoft office suite and a fast learner of other computerized systems.
- Ability to work under pressure and possess an understanding of the importance to meet deadlines through effective time management skills.
- Motivated self-starter focused on achieving results and able to work autonomously as well as be a team player.

**What makes you stand out?**
- High School Certificate or equivalent
- Minimum 3 years’ experience in a similar broking/operational role, preferably in an insurance related field

**About Marsh**:

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