Digital Experience Analyst

4 days ago


Sydney, Australia Ticketek Entertainment Group Full time

**About Ticketek Entertainment Group**

Ticketek Entertainment Group is a global fan experience company that tickets, promotes and delivers live experiences impossible to forget. In a distracted world where nothing beats real human moments, We makes life better live

Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting, with businesses across Sport (TEG Sport), Touring (TEG Touring) and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners.

**About The Role**

We're hiring a Digital Experience Analyst to drive digital transformation within our Ovation pillar. This role will form part of our Digital Customer Experience (DCX) team to help us reimagine the fan journey across our web, app, and AI-powered platforms. This hybrid role blends digital analytics and UX insight, turning user behaviour data into powerful stories that inform strategy, drive optimisation, and elevate the digital fan experience. You'll work across teams to uncover friction points, shape seamless journeys, and guide innovation with a data-first mindset.

**Requirements**:
**What does a day in the life look like?**
- Analyse web and app usage data using GA4, Tag Manager, and other tools.
- Track and optimise performance of key digital journeys - from landing pages to conversion funnels.
- Design and deliver dashboards and reports that support decisions across CX, product, and marketing.
- Conduct UX analysis using session replays, heatmaps, surveys, and occasional user testing.
- Identify and explain friction points in journeys — and recommend experience enhancements.
- Collaborate with designers, product owners, developers, and marketers to bring ideas to life.
- Ensure accurate tagging and data collection across the site/app ecosystem.
- Help foster a test-and-learn culture through A/B testing and insights-driven experimentation.

**About You**- 2-4 years’ experience in digital analytics, UX research, or similar roles
- Proficiency in Google Analytics and Tag Manager
- Experience with Hotjar, FullStory or similar user experience tools
- Strong storytelling skills — you make insights accessible and actionable
- Passion for making digital products better for users

**Benefits**

**Here’s a taste of what Ticketek offers**:

- Complimentary event tickets
- Birthday and volunteering leave
- Wellbeing discounts & flu vaccinations
- Paid parental leave & free employee support (EAP)
- Global rewards and recognition
- Learning, development & career pathways
- A diverse, inclusive, and passionate team

**Equal opportunities**

TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.

If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.


  • Digital Strategist

    1 week ago


    Sydney, Australia Digital Ninjas Full time

    **Digital Strategist** Sydney - Hybrid - Full-time Working closely with our clients to become their trusted digital advisor. **A Little Bit About Us** Digital Ninjas are a fast-growing digital consultancy based in Sydney and are proud to work with some of Australia’s biggest and most exciting not-for-profit causes and business to business-focused...

  • PPC Analyst

    2 weeks ago


    Sydney, Australia S2M Digital Full time

    **Job Type**: - Full Time**Location**: - Sydney NSW**Classification**: - Marketing / PR / Events**Sub Classification**: - E-Marketing**Reference #**: - 3725004abcd**Contact Name**: - Annabelle Gonzalez- **Salary**: - $50,000.00 - $65,000.00 Year $60,000 - $65,000 including super.We're seeking an ambitious **PPC Analyst** to join our client's vibrant...


  • Sydney, Australia TheDriveGroup Full time

    Multiple Mid and Senior roles available - Established Adobe Analytics Environment - $120k - $140k base + bonus + super **Digital Analyst / Senior Digital Analyst / Senior Digital Insights Analyst** One of Australia's most well-loved brands is seeking to build out its Adobe Analytics reporting capability and is looking for several new Digital Analysts to...


  • Sydney NSW, Australia Insignia Financial Full time $80,000 - $120,000 per year

    Senior Digital Experience Business AnalystLocation:SYDNEY, NSW, AU, 2000MELBOURNE, VIC, AU, 3008Employment Type: Max Term Full TimeShape the next generation of our websites and digital platformsMake an influential change – not just another cog in the wheel12 month contractThe opportunity to join our teamAt Insignia Financial, we're serious about digital...


  • Sydney, New South Wales, Australia provenio people Full time $80,000 - $120,000 per year

    Digital / IT Business Analyst | Government Client | Sydney / Hybrid12-month daily rate contractOur client, a leading government agency, is seeking a highly experienced Digital / IT Business Analyst to support large-scale digital transformation initiatives.Key Responsibilities:• Gather and document business requirements, workflows, and processes• Prepare...

  • Digital Analyst

    1 week ago


    Sydney, Australia Programmed Full time

    PERSOLKELLY is looking for "Digital Analyst" to work with one of our reputed Manufacturing Client based at Prospect, Sydney with experience working on a B2B eCommerce Site and Experience in Implementing CRM(Salesforce CRM) **_PERSOLKELLY is looking for "Digital Analyst" to work with one of our reputed Manufacturing Client based at Prospect, Sydney with...

  • Digital Analyst

    2 weeks ago


    Sydney, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: NSW- Sydney CBD, NSW- Sydney inner - You’ll be supported to manage your career, work, and life - Make a genuine difference through the work you do - Work in a collaborative and inclusive team environment **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and...


  • Sydney, New South Wales, Australia Insignia Financial Ltd Full time $90,000 - $120,000 per year

    ·       Shape the next generation of our websites and digital platforms·       Make an influential change – not just another cog in the wheel· month contractThe opportunity to join our teamAt Insignia Financial, we're serious about digital transformation. We're investing heavily, moving quickly, and making real change. This role puts you at...


  • Sydney, New South Wales, Australia Insignia Financial Full time $80,000 - $120,000 per year

    Shape the next generation of our websites and digital platformsMake an influential change – not just another cog in the wheel12 month contractThe opportunity to join our teamAt Insignia Financial, we're serious about digital transformation. We're investing heavily, moving quickly, and making real change. This role puts you at the centre of that journey,...


  • Sydney, Australia Ticketek Entertainment Group Full time

    **About Ticketek Entertainment Group** Ticketek Entertainment Group is a global fan experience company that tickets, promotes and delivers live experiences impossible to forget. In a distracted world where nothing beats real human moments, We makes life better live! Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides...