Digital Analyst

**Work type**: Permanent Full time
**Location**: NSW- Sydney CBD, NSW- Sydney inner
- You’ll be supported to manage your career, work, and life
- Make a genuine difference through the work you do
- Work in a collaborative and inclusive team environment

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It’s a good time to see what more you can find at NAB as a Digital Analyst

**The role**

The acquisition of Citigroup Australia’s consumer business supports NAB's strategic growth ambition for Personal Banking, helping the bank achieve its goals faster as it drives toward being Australia's best Personal Bank. NAB has mobilised an integration team, Project Edge, to support the transition of Citigroup Australia into NAB's Personal Banking Division and the integration of both businesses.

We currently have an exciting opportunity for a Digital Analyst to help support our Digital channel customer experience, servicing features and overall product performance. This role will help to to enhance website and mobile banking channels and support the rollout of Open Banking platforms.

**The role and day-to-day will include**:

- Support on-going website and mobile banking channels and drive conversion and engagement
- Support product and partner teams in the development of digital tools and assets, providing guidance on best practice and upcoming market trends and opportunities
- Drive increased customer satisfaction across the portfolio and Net promoter score KPIs
- Maintain strong relationships across key stakeholder groups
- Provide high-level problem solving across the platform’s portfolio

**What you will bring**:

- Experience within the banking and financial services industry
- Exposure to digital channels and products
- Analytical and numerical skills to problem solve and improve digital channels, workflows, and offerings
- Excellent time management with the ability to multi-task and adapt to changing business priorities
- Evaluation skills to identify, manage and respond to complex and variable issues
- Excellent communication skills with the ability to engage, build relationships, and influence stakeholders at all levels

Experience within banking, digital channels and products is preferred.

**A diverse and inclusive workplace works better for everyone.**

At NAB, we are intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It is a huge part of what makes NAB such a special place to be.

**More focus on you**

We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits.

We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. To learn more, visit the Benefits of Working at NAB page on our website.

**Join NAB**

If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

**Please note unsolicited CVs from agencies will not be accepted**.