Bilingual Technical Support Specialist Level 1

7 days ago


Mulgrave, Australia SOTI Inc. Full time

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Job Title: Technical Support Specialist Level 1

Location: Mulgrave, VIC (Hybrid)

Mandatory Language Proficiency Required: Must be bilingual with English (professional level) as a compulsory requirement, plus one additional language - Thai, Vietnamese, Cantonese, or Malay.

Who we are

At SOTI, we are committed to delivering best-in-class mobile and IoT device management solutions. We are looking for out-of-the-box thinkers who appreciate the art of creating great software.

To us, being visionary is more important than doing things the way they have always been done.

What we are looking for

We are seeking a skilled Technical Support Specialist to provide expert support to our customers. In this role, you will ensure that both new and existing customers maximise the value of SOTI products through timely, effective technical assistance and proactive case management.

What’s in it for you?
- The People - _From our humble origins in our founder’s basement, to our industry-leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasises personal growth, continuous innovation and fun.
- The Growth -_ Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big
- The Technology_ - You’ll get the chance to work with leading-edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners, which include leading tech giants that will keep you on the cusp of emerging technologies.

What you will do
- Investigate, troubleshoot, and resolve customer-reported issues, replicating environments as required.
- Keep customers informed on case progress, ensuring transparency and a positive support experience.
- Leverage virtualisation, cloud platforms, and mobile devices to replicate customer environments and validate solutions.
- Ensure case hygiene by regularly updating case summaries and tracking progress for internal reporting to contribute to the knowledge base and support continuous improvement.
- Create JIRA tickets to report customer issues to the development team, facilitating timely fixes and product improvements.

Experience you will bring
- 2-4 years of relevant experience in technical support or a similar customer-facing IT role.
- A Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field.
- Strong understanding of networking fundamentals (OSI model, firewalls, protocols, subnetting).
- Hands-on knowledge of the latest Windows desktop and server operating systems.
- Working knowledge of SQL and relational databases, as well as virtualisation and cloud environments (e.g., VMware, Hyper-V, AWS, Azure).
- Familiarity with leading mobile platforms, especially Android, iOS and Windows modern.
- Excellent troubleshooting and problem-solving abilities with a customer-first mindset.
- A collaborative, self-motivated, and results-driven approach to work.
- Knowledge of MDM/EMM/UEM solutions is highly desirable.
- Ability to prioritise, organise, and deliver support consistently within agreed service levels.
- Knowledge of SSO / Identity & Access Management solutions (Okta, Azure AD, Ping, etc.) would be an advantage.
- Knowledge of tools like Salesforce, Jira, Power BI will be an advantage.
- Language proficiency: Must be bilingual with English (professional level) as a mandatory requirement, plus one additional language - Thai, Vietnamese, Cantonese, or Malay.

About SOTI

SOTI is the world's most trusted provider of mobile and

IoT management

solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide. SOTI's innovative portfolio of solutions and services provide the tools organizations need to truly mobilize their operations and optimize their mobility investments. SOTI extends

secure mobility management

to provide a total, flexible solution for comprehensive management and security of all mobile devices and connected peripherals deployed in an organization.

At SOTI, we celebrate the uniqueness of our global teams and are proud to be an equal opportunity workplace. We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to market. We offer careers with #EndlessPossibilities.

LI-DK1
- Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee._



  • Mulgrave, Australia SOTI Inc. Full time

    SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Who We Are At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating...


  • Mulgrave, Australia BYD Australia Full time

    **About BYD** BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions. As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing...


  • Mulgrave, Australia City FM Australia Full time

    **The Opportunity**: This role offers a proactive, motivated and tech savvy team player the opportunity to join a dynamic team, high performing team. You will support our partners - Coles with your technical resource skills, remotely monitoring Refrigeration, HVAC and Lighting systems within stores. This is a 6 Month Fixed Term opportunity working 4 days on,...


  • Mulgrave, Australia City FM Australia Full time

    City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners. THE OPPORTUNITY This Part Time (4.30pm-9.30pm) rolling roster (4 on 4 off) role offers a proactive, motivated and tech savvy team player the opportunity to join...


  • Mulgrave, Australia Company: kmartaustr Full time

    **Brighter Futures Start here** *** As Australia and New Zealand's biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause....

  • Head of 1:1 Marketing

    16 hours ago


    Mulgrave, Australia Kmart Full time

    **Brighter Futures Start Here** As Australia and New Zealand's biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving...


  • Mulgrave, Australia CPS IT Consulting Full time

    CPS IT is working with a reputable ICT Managed Service Provider (MSP) in Mulgrave. Our client is an established ICT Solutions Provider that specializes in the networking space with a focus on Cyber Security, Wireless, Hyper-convergence, LAN Networking, and Cloud Services. We are recruiting for a **Level 2 Support Analyst **to be based in the office...


  • Mulgrave, Australia OPUSIVS Full time

    This role includes overall responsibility for all aspects of customer acquisition/retention driving sales growth through both direct and indirect sales channels whilst being accountable for annual sales targets. Building and developing the Opus IVS brand, through a variety of field activity including but not limited to field sales visits, training workshops,...


  • Mulgrave, Australia Flexi Support Full time

    **ABOUT US**: Flexi Support have been providing in-home support across Melbourne for over 12 years and our services support a wide variety of clients, Flexi Support is a registered NDIS service provider. Flexi Support provide support services from self-funded clients to Government supported packages throughout the greater Melbourne region. Our services...


  • Mulgrave, Australia Flexi Support Full time

    **ABOUT US**: Flexi Support have been providing in-home support across Melbourne for over 12 years and our services support a wide variety of clients, Flexi Support is a registered NDIS service provider. Flexi Support provide support services from self-funded clients to Government supported packages throughout the greater Melbourne region. Our services...