Technical Support Advisor

6 days ago

Mulgrave, Australia City FM Australia Full time

City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners.

THE OPPORTUNITY
This Part Time (4.30pm-9.30pm) rolling roster (4 on 4 off) role offers a proactive, motivated and tech savvy team player the opportunity to join a dynamic team, high performing team. Office based you will support our partners
- Coles with your technical resource skills, remotely monitoring Refrigeration, HVAC and Lighting systems within stores.

This is NOT an IT position.

**You will require the following qualifications/experience**:

- Working within a fast-paced Contact Centre environment that operates 24/7 and provides Contact Centre services to our partners
- Work in a control room environment, monitoring alarm systems
- Manage high volume of outbound calls to field technicians and stores
- Accurately enter data
- Deliver customer service to our partners and our field-based team members in our state of the art technical and sustainability centre

**To be considered for this role you will have / be**:

- Demonstrated experience using multiple systems concurrently
- A high level of attention to detail
- The drive to succeed and able to achieve and exceed targets/KPIs
- Proven ability to build and maintain customer relationships within a Contact Centre environment
- Previous experience in a Technical Support or service role - preferred
- Ability to work on a rolling roster (will include some weekends)
- Ability to attend 2 weeks of fulltime training onsite (paid)

If you would like the opportunity to be part of a growing Australian Facilities Management business, we would love to hear from you.

If you would like the opportunity to be part of a growing Australian Facilities Management business, we would love to hear from you.

City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member. We provide a challenging and rewarding environment with ongoing professional development for all our Team Members.

City does not accept any unsolicited resume referrals from Recruitment Agencies. City will not pay any placement fees relating to unsolicited resume referrals.

  • Technical Support Advisor

    1 week ago

    Mulgrave, Australia City FM Australia Full time

    **The Opportunity**: This role offers a proactive, motivated and tech savvy team player the opportunity to join a dynamic team, high performing team. You will support our partners - Coles with your technical resource skills, remotely monitoring Refrigeration, HVAC and Lighting systems within stores. This is a 6 Month Fixed Term opportunity working 4 days on,...

  • Technical Monitoring Advisor- Technical Centre

    1 week ago

    Mulgrave, Australia City FM Australia Full time

    **The Opportunity**: This role offers a proactive, motivated and tech savvy team player the opportunity to join a dynamic, high performing team. You will support our partner - Coles with your technical resource skills, remotely monitoring Refrigeration, HVAC and Lighting systems within stores. This is a Permanent Full time opportunity working Friday -...

  • Technical Sales Consultant

    2 weeks ago

    Mulgrave, Australia Entrust South Pacific Pty Ltd Full time

    **Title**:Technical Sales Consultant **Occupation**:ICT Sales Representative **Salary **:$120,000 (minimum $120,000) **Employer**:Entrust South Pacific Pty Ltd **Location**: 10 Nexus Court Mulgrave, VIC, Melbourne **Hours**: Full time **Experience Required**: min 2 years in a relevant role **Duties**: Some of the duties you will be required to perform...

  • Service Advisor

    20 hours ago

    Mulgrave, Australia Penfold Motors Burwood Full time

    The Penfold Motor Group is a very proudly Australian owned business with multiple franchises including Audi, Mazda, Volkswagen, Hyundai, Suzuki and Isuzu. Our company of 300+ valued employees across various sites is built on a solid foundation of extensive market knowledge, superior customer service and industry-leading expertise, and our people are...

  • Home Care Advisor

    20 hours ago

    Mulgrave, Australia Next In Health Full time

    Salary Packaging - Flexible / hybrid working model - Laptop + Mobile Phone Next in Health is pleased to have partnered exclusively with one of Melbourne's most established Aged Care providers in support of hiring their next Care Advisor across the Home Care division. With a rich tradition of love and care, our client has been providing aged care services...

  • Employee Relations Advisor

    2 weeks ago

    Mulgrave, Australia People Full time

    **We are Woolworths Group** We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet...

  • Employee Relations Advisor

    1 week ago

    Mulgrave, Australia People Full time

    **We are Woolworths Group** We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet...

  • Employee Relations Advisor

    21 hours ago

    Mulgrave, Australia People Full time

    **We are Woolworths Group** We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet...

  • Ethical Sourcing Advisor

    7 days ago

    Mulgrave, Australia KB Food Co. Full time

    The **Ethical Sourcing Advisor** will be responsible to ensure **KB Food Co’s** operations and procedures comply with all legal requirements, internal policies, customers’, and industry standards related to social responsibility and environmental management. **Key Responsibilities include**: - Ensure KB’s practices, policies and procedures are...

  • Ethical Sourcing Advisor

    2 weeks ago

    Mulgrave, Australia KB Food Co. Full time

    The **Ethical Sourcing Advisor** will be responsible to ensure **KB Food Co’s** operations and procedures comply with all legal requirements, internal policies, customers’, and industry standards related to social responsibility and environmental management. **Key Responsibilities include**: - Ensure KB’s practices, policies and procedures are...