Workflow Manager

**Req ID**: 95908
**Department**: AR Marketing Planning and Operations
**Division**: Australia Retail
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Workflow Manager, you will enable resource planning and flighting of marketing projects, providing end-to-end support to the Marketing Workforce & Delivery Lead to ensure the right resource (internal and external) with the right capability and the right capacity can successfully deliver business objectives and high impact projects. This role will also help establish, monitor and analyse workflow metrics to meet current needs, fostering a dynamic and responsive workflow.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent
**Role Location**: Sydney or Melbourne
**Role Schedule**: Full Time (40 hrs/week)
What will your day look like?
**As a Workflow Manager, you are accountable for**:
Developing, implementing and managing marketing workflows to ensure smooth execution of campaigns.
Project Coordination through collaboration with marketing and other key stakeholders including internal and external agency resources to align initiative flighting and capacity with project timelines and deliverables.
Workflow process improvements by identifying areas for uplift and implement strategies to enhance efficiency.
Performance tracking by establishing, monitoring and reporting on the progress of marketing initiatives, ensuring deadlines are met.
Managing the allocation of internal and external resources against initiative flighting to ensure optimal utilization and avoid bottlenecks.
Facilitating clear and effective communication between cross-functional teams to ensure alignment and resolve any issues promptly.
Maintain comprehensive and fully compliant documentation of workflows, processes, and project statuses.
Continuous improvement and optimisation of these processes.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Proven experience using workflow management tools and software.
Proven experience in a workflow management role, with a track record of supporting successful project delivery.
Proven ability to participate in workshops and forums to engage stakeholders and drive the right workflow management initiatives.
Strong organizational and workflow management skills, with the ability to manage multiple tasks and projects simultaneously.
Excellent team support abilities, including a focus on team culture and can-do thinking.
Financial acumen with the ability to track and manage complex budgets.
Analytical skills to establish, monitor, interpret, and improve workflow metrics and performance indicators.
Proficiency in workflow management software and tools, such as scheduling, flighting and capacity planning systems.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
11/06/2025, 11.59pm, (Melbourne Australia)