General Manager

General Manager - COO

**We are somewhat different**

Hannover Re - more than 3,500 employees at locations all over the world. Our strength? Connecting Power: We rely on each other. As a reinsurer, we protect customers in the event of a claim. This requires customised, innovative solutions. Solutions that worked yesterday may be outdated tomorrow. We challenge ourselves and continuously optimise our services, advice and products. All this makes us one of the leading and most profitable reinsurance groups in the world and a reliable employer.

We are a major player in the Life & Health reinsurance market in Australia and New Zealand and we have the benefit of being small and nimble but with the financial backing of one of the largest reinsurers in the world. We currently have an exciting opportunity in our Life & Health subsidiary in Sydney which plays a major part in the success of Hannover Re globally.

**About the role**

The Chief Operating Officer is a senior management position with responsibility for directing and managing operational activities across the combined COO teams and in line with the implementation of the overall organisational strategy within the Company. You will work closely with senior management, embedding and encouraging a culture of fairness, openness and accountability.

The COO teams include IT, Claims, Underwriting, Medical & Health Services, Projects & Innovation and Data Governance.

Reporting directly to the Managing Director, you will work closely with colleagues in Australia and across the Group to ensure all duties are undertaken in accordance with employment law, Group & local company policy and that any risk to the business is minimised.

Operations: Operationalise strategy and implement the Board approved Business Plan to meet the organisation's goals across teams. Evaluate performance by analysing and interpreting data and metrics and implementing corrective measures when necessary.

Executive Committee Accountabilities
- Lead the strategic planning cycle and related project roadmap management
- Lead the data strategy and management across HLR Aus
- Lead operational excellence across HLR Aus, embedding a continuous improvement culture
- Act as Responsible Manager for HLR Aus's Claims Handling AFSL and as an Accountable Person under the Financial Accountability Regime

Ad hoc: Contribute to Global projects as needed and appropriate. Work across organisational borders ensuring that processes are managed consistently, and best practice is applied.

Experience & Qualifications
- The ability to develop and lead organisational strategies
- A proven track record in leading operational excellence and data strategy management
- The ability to compile and deliver engaging presentations to colleagues at all levels
- Ability to manage a demanding workload and operate well under pressure
- Strong interpersonal and excellent communication skills, both written and verbal
- Solid financial managementreporting and analysis skills
- Working knowledge of IT, claims processes, underwriting, project delivery and business development
- Strong project management and strategic planning skills
- Strong technical and statutory knowledge
- Strong analytical and problem-solving skills with strategic thinking capabilities
- People and relationship management skills with the ability to listen and demonstrate empathy
- Ability to liaise at Board and senior level

Personal Qualities:

- Strategic
- Resourceful
- Highly self-motivated
- Professional
- Versatile
- Diplomatic

**What do we offer you**:
Are our values "Responsibility", "Drive" and "We-Spirit" aligned with yours? We foster a culture of respect in our workplace, supporting and encouraging respectful communication and behaviours, acknowledging differences and honouring the people we interact with, taking the time to understand their needs and perspectives.

**Atmosphere**: You will find an international working environment with short decision channels, an open feedback culture and a sense of community shaped by mutual esteem and a readiness to help.

**Benefits**:We value every individual and consider our people to be important to the success of our business with each of us working together to contribute to a common success. Structured onboarding, hybrid working arrangements, EAP as well as modern offers for personal development and wellness activities, we prioritise employee wellbeing and engagement.

**Prospects**:You contribute your specialist and methodological expertise, and we offer you fresh input and the opportunity to further develop your potential - including room to come up with innovative ideas and act on them

Only together can we achieve our objectives.

We not only offer a job and a title, but if you are looking for an organisation which values its people and is "Somewhat Different", then we want to hear from YOU All you need to do is hit apply.

**No agencies please.**

Job ID 2037