Project Support Group

**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.**

Reporting to the **Branch Manager, Project Support Group,** the **Project Support Supervisor (Metro) **will be responsible for daily management, leadership and support of labour hire and site maintenance personnel. You will ensure a high level of communication and safety awareness for the Project Support Group (PSG) and ongoing customer support effectiveness.

You will assist the site work teams with product technical maintenance information, documentation, and continuous improvement with maintenance support process. This role will pro-actively assist with the site team and customer base with relation to service letter implementation and warranty process combining and working with branch personnel and PSG Projects/labour hire work group.

Daily, weekly, and monthly reporting will be required as agreed with the PSG Branch Manager, with emphasis on Work in Progress (WIP) management and customer satisfaction to support site manning requirements.

**Location**: Guildford

**Roster**:5/2 10hrs

**Essential**:

- Caterpillar Dealer experience
- Field Service Technician experience with a minimum 5-7 years’ post trade qualification, coupled with a minimum 2+ years supervisory experience with demonstrated proficiency in coaching, training, and mentoring people
- DBS work order and warranty process experience
- Previous site experience min 4 years
- Advanced stakeholder engagement skills with the ability to establish and maintain successful working relationships
- Basic understanding of financial principles including working to set budgets/cost targets
- Excellent communication skills (written, verbal, interpersonal)
- Excellent customer service skills with the ability to build and maintain successful working relationships
- Demonstrated analytical, problem solving and negotiation skills to enable effective resolution of issues within the workplace.
- Highly developed attention to detail
- Advanced time management, planning and organisational skills with the ability to manage multiple priorities to meet objectives.
- Ability to work successfully within a team and autonomously

**Desirable**:

- OEM dealer experience working in maintenance and repair contracts
- SAP experience
- Green Belt CPS/Lean/6 Sigma qualified
- Certificate IV Frontline Management or Diploma of Management

**What we offer**:

- Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
- Job security with a consistent pipeline of work
- Unrivalled training and development via The WesTrac Institute
- Family-friendly, Perth-based rostered work - Stay home every night
- Fantastic team environment and inclusive work culture
- Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
- Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options

**If you are interested in taking your career to the next level with WesTrac click the ‘Apply’ button today**
- WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality_

**Job#**884756