Consultant, Digital Notifications

**Work type**: Permanent Full time
**Location**: VIC- Melbourne CBD
- **Utilise your stakeholder and analytical skills daily**:

- **This is an exciting and unique opportunity to join our Digital Engagement team**:

- **Be challenged and invigorated in your role in a growing area of the business**

It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.

You make NAB. You get it done for our customers and our communities. You’re laying the foundations for NAB’s future success. Together we’ll grow, excel for our customers, and make this a workplace to be proud of.

It’s a good time to see what more you can find at NAB as **a Consultant, Digital Notifications** within our Digital Engagement team.

**About the role**

This is a newly created role where your primary purpose is to increase digital engagement, and deepen customer relationships, through targeted and personalised digital notifications by working with the cross-functional delivery team to execute on notifications.

This is an exciting opportunity to join this growing area in the Digital Engagement team. NAB’s digital channels account for over 94% of all customer interactions - with an increasing expectation from customers for personalised and targeted notifications to assist and pre-empt their needs. Therefore, we are looking for an energetic and highly motivated individual to help achieve our Digital Engagement goals.

**In this important role, day to day major responsibilities will include**:

- Lead the identification, scoping, shaping and prioritising of key digital notifications use cases across Servicing, Sales, Satisfaction and Safety focus areas
- Lead and contribute to broader Digital Engagement business priorities
- Execute prioritised Domain-funded digital notifications, ensuring clarity on RACI and surface issues and support initiative owners to resolve
- Delivery of business outcomes using Agile Ways of Working in collaboration with the value chain (e.g. Technology, Marketing, Enterprise Data and POs etc)
- Track the engagement and benefits of delivered notifications for benefits realisation and reporting
- Ensure strong engagement with Enterprise Data, Customer Decisioning & Data Science, Product Domains and Marketing to deliver outcomes and enable efficiencies across the program
- Develop and manage communications & engagement strategy to effectively communicate change and awareness of Digital Notifications value proposition to the organisation
- Proactively manage risk

This truly is a unique and exciting role where you will be influential in bringing to life digital notifications in the NAB app and Internet Banking. You will be delivery focused and a confident digital and delivery operator with approximately 5 years of experience in this world. You will showcase your agile ways of working in a busy and complex environment. You won’t be afraid to speak your mind, and be a real role model and be someone in the team who more junior members can look to for guidance. You will use your eye for detail in everything you do, along with your strong stakeholder engagement skills to influence and deliver ideas and competing priorities. Your can-do attitude and team focus will see you go far in this role and beyond, **additionally you will bring**:

- Product and Project Management experience
- Financial Services industry and strong knowledge of Agile ways of working (desirable)
- Results Delivery & Initiative focus
- Technology / Data literacy
- Problem solving skills
- Influencing skills, ability to build cross divisional stakeholder relationships
- Understanding of business drivers, and have financial and commercial orientation
- Tertiary qualified in a relevant field would be desirable but not essential
- If you have the skills, passion and motivation for this type of role we encourage you to apply _

**A diverse and inclusive workplace works better for everyone.**

We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.

**More focus on you**

We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitiv