Customer Service and Admin Representative

1 week ago

Melbourne, Australia Hertz Full time

_Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar. At Hertz we drive a ‘One Team’ culture which means at Hertz you will be exposed to all our different brands and be apart of a global multibrand team._
- To continue our success in the future of car rental, we’re looking for customer focused, high performing _Customer Service Admin Representative _to join our exceptional team and grow your career_
- **What are the Perks?**_
- _**Profit Sharing Program**_
- _**Generous discounts on our brands**_
- _**Employee Car Sales Program**_
- _**Car Leasing Program**_
- _**On-site Airport Parking**_
- _**Additional days leave per annum**_
- _**A focus on sustainability**_
- _**Targeted charity partnerships**_
- _**Key focus on wellbeing and safety**_
- _**WGEA Certified workplace**_

**About the Role?**

As a Customer Service Admin Representative, you will be responsible for providing exceptional customer service and sales services to internal and external customers to ensure the continued growth and profitability of Hertz. You will be based at Melbourne Airport, and you may be required to work at other locations within reasonable travel distance. Specific focus will be on;
- Be able to work as part of a high performing team
- Be involved in reservations of rental vehicles and the associated requirements
- Support and coordinate communication between corporate and agency locations
- Optimisation of available fleet through effective management of all vehicles
- Controlling of key KPI’s and financial benchmarking using key KPI’s
- Liaise with Fleet team and Car Dealers within the organisation

**About You?**

To be successful in this position, our newest team member will have the following:

- Excellent communication skills with a positive attitude
- Previous experience in the retail and sales or car rental field preferred
- Great attention to detail
- Keyboard skills essential for the completion of reservations
- You must hold a full and current VIC driver’s licence with the ability to drive both manual and automatic vehicles.
- Flexibility of working hours (7 day shift work including weekends & public holidays may apply)
- Fully Vaccinated from COVID-19

**About the Offer?**

In return for your hard work and dedication, you will be rewarded with:

- **A competitive hourly rate & incentives**:

- **Opportunities for career growth and development**:

- **Full training and a company uniform**:

- **A supportive team environment**:

- **Leave loading & shift penalties applied to base hourly rates**:

- **Employee Benefits and a motivating company culture**

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.

**Job Type**: Part-time

**Salary**: $50,000.00 - $60,000.00 per year

Work Location: In person

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