Administration Lead

**We are seeking an experienced Administration Lead to join our passionate team. In this pivotal role, you'll be at the heart of our operations, driving efficiency and productivity across all departments. If you're ready to make a tangible difference and be part of a dynamic team committed to driving change for a more inclusive society, we want to hear from you.**

For 47 years, Brite has been creating meaningful employment and training opportunities for people in our community. Our core purpose is the provision of inclusive and accessible employment for people with disability. We empower our people by investing in their strengths and providing tailored supports, helping them to break down barriers and achieve their true potential. Through our innovative social enterprise solutions, Pak and Plants, and our boutique registered training organisation, we engage the community in purposeful partnerships, in which we are committed to delivering high quality services. We continue to work with local industry and community to develop an integrated and inclusive employment approach, driving change for a more inclusive society.

**As a charity, Brite offers salary packaging in addition to our wellbeing program, superannuation (exclusive of salary), and a great work-environment with up-skilling opportunities.**

As the Administration Lead, you play a pivotal role in ensuring the efficient management of office operations within Brite. Supporting Brite across all departments, your primary responsibility is to devise and implement innovative strategies aimed at enhancing efficiency and productivity across Brite, thereby elevating the quality of services delivered to our stakeholders. You will play a key role in positively impacting strategic initiatives, overseeing project management, and effectively communicating objectives.

Reporting to the General Manager - Corporate Services, you will ensure the seamless functioning of the Brite office, leading administration, customer service, event management, and marketing, with a significant focus on ICT services. Additionally, you will directly support compliance and audit coordination, ensuring adherence to ISO 9001 standards. Your role extends to facilitating participatory processes to foster the development of organisation-wide processes and systems, with a keen focus on continuous improvement. This multifaceted position demands exceptional multitasking skills and is integral to the diverse operations of Brite.

**Administration and Operations**
- Manage the day-to-day administrative, customer service, and operational functions of the organisation through the direct supervision of the Administration Team.
- Effectively lead, supervise and coach the individual members of the Administration team and the team as a whole.
- In collaboration with the key staff and work teams - plan, develop, implement and review internal processes, systems and controls, and undertake related change management activities to continuously improve efficiency and effectiveness of Brite’s administrative operations.
- Prepare and format reports, presentations, documents, various meeting agendas and minutes.
- With respect to operational matters, ensure communications, resolution of issues and process development.
- Oversee the management of premises maintenance issues and identifying and sourcing facility/equipment needs as required.
- Manage the organisation of internal and external meetings, workshops, seminars and related forums, including the Annual General Meeting, and provide support to Employment Services team events.
- Organisational communication, scheduling and logistics for key events.
- Manage the Brite donor, and member database and manage volunteer program.
- Other duties as required.
- Foster a culture that promotes ethical practices, continuous improvement, customer focus and service, and encourages individual integrity.
- Represent Brite to the community, key stakeholders, customers, guests and visitors in a matter that enhances and promotes the reputation of Brite.

**Compliance and Quality Management**
- Oversight of the Quality Management System ensuring compliance with ISO 9001 standards. Ensure required activities are supported by management accordingly.
- Contribute to the development, review and implementation of the policy and procedure framework. Coordinating the review and update of Brite’s documented policies and procedures to embed best practice and continuous improvement, ensuring they reflect the operations of the organisation.
- Manage the version control register, ensuring the approval and distribution process is adhered to.
- Contribute to the risk management register and support required actions within scope of the role.

**Marketing and Communications**
- Liaising with managed digital marketing provider, and in collaboration with the Management Team and key staff, oversee Brite’s communications and marketing strategies, including the management of Brite’s websi