Service Advisor, Alexandria

1 week ago

Alexandria, Australia Tesla Full time

Tesla participates in the E-Verify Program

What to Expect

What You’ll Do
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.
- Accurately record issues and data into Dealer Management System.
- Conduct Transactions w/ system; walk customer through correction and provide summary.
- Communicate estimated completion time, regular updates and follow through on each customer vehicle.
- Coordinate the delivery time or pick up with each customer.
- Follow up with Customer on services provided; ensure they are satisfied with the work performed.

What You’ll Bring
- Willingness to learn new and innovative automotive technologies.
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public and external stakeholders.
- Attentative to detail and strong sense of maintaining privacy of information.
- Effectively handle multiple priorities, organize workload, and meet deadlines.
- Work in a team-based environment and achieve common goal.
- Must have and maintain a valid driver’s license and an acceptable and safe driving record.

Compensation and Benefits
- Benefits

In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:
- Employee Stock Purchase Plan (ESPP)
- Parental leave (no minimum employment period)
- Primary carers - 18 weeks at full pay or 36 weeks half pay
- Secondary carers - 6 weeks full pay
- Employee Vehicle Loan Program
- Novated Leasing (AU only)
- Well-being Fund - An annual allowance for all employees to support their well-being in ways that are meaningful to them
- Bike to work - $10 per day if you cycle to work
- Birthday Leave & Volunteer Leave

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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