Customer Care Coordinator

At Avidbots, we believe in solving real world problems with autonomous cleaning robotic solutions to unlock humanity’s potential. Neo is our current groundbreaking autonomous floor scrubbing robot that enhances facility cleanliness around the world empowering reallocation of human capital to higher priority focusesand we’re just getting started

Headquartered in Kitchener, ON, Canada, we are an employee-focused organization that has been certified a Great Place to Work® consecutively for the last 4 years and one of Deloitte's Fast 500 (2021).

Now is your opportunity to join a fast-growing technology company built on teamwork, innovation, and boundless ambition

**Check Neo out**

**How you will make a difference**
- Support our Customer Success & Sales Team members in Australia
- Own inventory management, shipments, & logistics for our Melbourne operation
- Responsible for managing trip bookings and expense reports per company travel and expense policies
- Processing all regional invoices
- Schedule deployments, service calls, and other customer-facing events
- Create and maintain customer records within internal systems
- Provide data reporting for all Customer Care teams
- Gather and document customer feedback to communicate to the appropriate internal stakeholders such as: Product, Quality, Support/Service/CPG/RA, Sales/Marketing
- Support our Customer Success mission with client situations (escalation/resolution) involving Avidbots teams such as: Shipping, Product, Production, QA, Remote Assistance, AppEng, Web Team, Software, Engineering, Service, Tech Support, and Sales
- Train customers on the Avidbots Command Center website
- Monitor Customer Health by reviewing cleaning reports and follow up with customers to ensure customer is adopting the product
- Assist with Site Fit Assessments to ensure the requirements are met
- Manage and maintain customer and partner-facing training materials including User Manuals, Procedures and Instructional Documents, Videos, and the Support website
- This role will be 95% based in our office with some regional travel to customer sites for deployments and training. These often occur outside standard work hours (early morning or late night)._

We are looking for a strong administrative professional that is talented working with customers and has experience in the supply chain profession (material management, shipping/receiving, inventory, purchasing, etc.).

**You are**:

- Diligent, efficient, and have a strong sense of urgency
- Able to prioritize multiple tasks
- Detail oriented
- Able to work independently and as part of a cross-functional team
- A relationship builder with internal and external partners
- Someone who thrives in a dynamic environment
- Our Customer Care Coordinators are a critical part of our process and our customers’ successes These professionals have a tremendous impact on the sustainability and continued growth of Avidbots._

**Minimum qualifications**
- 1+ years experience as an administrative professional
- 1+ years experience in a supply chain environment performing any of the following: material management, shipping/receiving, inventory, or purchasing
- Ability to lift up to 50 pounds as needed
- Ability to travel regionally, when needed
- Ability to work unusual hours as customers require
- Holds a valid P2 or full (unrestricted) driver’s license
- Successfully complete pre-employment onboarding requirements that may include: criminal/civil background checks and motor vehicle records search

**Preferred qualifications and key skills**
- Customer service experience
- Experience developing successful professional relationships
- Professional experience in adult training, adult education, or with similar responsibilities
- Multilingual
- Holds a valid passport
- **Applicants must be currently authorized to work in Australia for any employer_

Avidbots is proud to be an equal opportunity employer. We are committed to compliance with all fair employment practices and each qualified applicant will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

By valuing diversity, Avidbots promotes a genuinely inclusive professional atmosphere to offer superior solutions for our clients. Our professionals are highly valued and work in an environment that promotes engagement, safety, healthy living, and superior efficiency.

INDAV