Service Confirmation Officer

2 weeks ago

Sydney Western Suburbs, Australia Hudson Australia Full time

Hudson are seeking **Service Confirmation Officers** to join a leading not-for-profit organisation on a **permanent** basis, based in **Campbelltown, NSW**. Attractive salary package with hybrid working arrangements.

**About the role**:

- Permanent, Full-time employment
- Hybrid working from home and office
- Office located in Campbelltown, NSW
- $70,000-$75,000 per annum + Super

The Service Confirmation Officer will be responsible for confirming services for carers accessing support provided by client across NSW and QLD service areas. The objective of the role is to liaise with carers over the phone to confirm the implementation of services, create the financial packages of the carers for funded supports and reconcile invoices for delivered services.

Reporting to Team Leader, working under limited direction, this role will involve:

- Supporting carers with a high level of customer service ensuring carers are listened to with patience and non-judgement
- Provide confirmation of services to carers and adhere to the Carer Support Framework
- Create and manage carer financial packages to support the implementation and delivery of services
- Ensuring the service approach incorporates the following service principles: Carer Focused, Practical and Flexible, Inclusive
- Providing a quality service which carers will find welcoming and inclusive
- Develop support relationships with carers which are positive and are built on company values
- This position is responsible for effectively and efficiently screening referrals, booking confirmation and invoice reconciliation and payment.
- Ensuring that all relevant information is correct, current and available in order to progress to the distribution of service

**Position requirements**:
To be successful in this role you will need to demonstrate the following:

- Strong focus on excellent customer service
- Data entry and record keeping
- Communication skills (written and verbal)
- An understanding and demonstrated commitment to social inclusion and diversity Contact Centre experience
- Thorough understanding of the caring role and evidence based, best practice carer supports that enable carers to sustain in their caring role and enhance their own wellbeing and identity
- Demonstrated knowledge of caring roles and the impact on carers health and wellbeing to determine support requirements
- Experience in coordinating responsive individualized support to individuals, families, young people, and children with caring roles

**Interested? Make sure to apply

  • Confirmations Operations Support Specialist

    7 days ago

    Sydney, New South Wales, Australia beBeeCompliance Full time $98,765 - $123,456

    Our Confirmations Operations team is seeking an Associate to join this high-performing function, operating within our Market Operations business and focused on providing operational support to Global Markets, Commodity and Treasury trading desks.Sitting within our Chief Operating Office (COO), our Market Operations business is a team of 400 Operations...

  • Associate - Trade Confirmation Operations

    2 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    **Do Work That Matters **. CommBank’s Confirmations Operations team, looking for an Associate to join this high performing function, operating within our Market Operations business and focussed on providing operational support to our Global Markets, Commodity and Treasury trading desks. Sitting within our Chief Operating Office (COO), our Market...

  • Personal Financial Consultant

    3 days ago

    Melbourne Western Suburbs, Australia Victorian Government Full time

    **Overview**: **Work Type**:Ongoing - Full-time **Salary**: $70,710 - $84,869 **Grade**:STL 4 **Occupation**:Legal **Location**:Melbourne - Western suburbs **Reference**:VG/PRS/1875452ES Manage TPD, superannuation, and TFM claims for clients under administration. Use your expertise to secure entitlements and support vulnerable Victorians. - **Footscray...

  • Property Inspections Officer

    2 weeks ago

    Sydney Western Suburbs, Australia HAYS Full time

    Field inspection to confirm contractor compliance with maintenance/scope of works **Your new role** As the Property Inspection Officer, you will be responsible for ensuring contractors comply with scope of works issued, required standards and BCA's. **What you'll need to succeed** You will have extensive experience within the building industry ideally have...

  • Adervistiing Sales and Customer Service Professional

    2 weeks ago

    Sydney Western Suburbs, Australia The Coupon Magazine Full time

    An exciting opportunity exists for an experienced Sales/Customer Service professional to join the team within a successful Australian company located in Sydney. Your daily duties involve face to face and phone based service within a fast paced and customer focused environment. Working autonomously, achieving individual and team targets while learning new...

  • Planning Officer Po1a

    1 week ago

    Sydney Western Suburbs, Australia NSW Planning Full time

    **_Together we shape thriving communities, public spaces, places and economies._** - **Creation of talent pool for our PO1A Rotation Program at DPHI**: - **Temporary full-time with possibility of extension and conversion to permanent upon completion of Rotation Program**: - **Parramatta location/Hybrid working supported (or from Dubbo, Newcastle and...

  • Senior Strategic Land Services Officer

    1 week ago

    Sydney Western Suburbs, Australia NSW Government Full time $113,574 - $130,878 per year

    Temporary full time position until 30 June 2028Location – Penrith or GosfordSalary starting from $113,574pa + superCreate impact in your industry, using your specialist skills and experienceAre you passionate about shaping the future of land management and natural resource outcomes in NSW? We are seeking a Senior Strategic Land Services Officer, a position...

  • Customer Service Officer

    2 weeks ago

    Sydney Western Suburbs, Australia HAYS Full time

    Customer Service Officer | 6-Month Fixed Term Contract | $55k + super | Penrith Region **Your new company** This organisation based in the Penrith region is looking for a Customer Service Officer to join their team on a 6-month fixed term basis. This company is part of a recognisable national corporation with a focus on providing high-quality goods to the...

  • Customer Service Officer

    1 week ago

    Sydney Western Suburbs, Australia HAYS Full time

    Customer Service Officer | 6-Month Fixed Term Contract | $55k + super | Penrith Region **Your new company** This organisation based in the Penrith region is looking for a Customer Service Officer to join their team on a 6-month fixed term basis. This company is part of a recognisable national corporation with a focus on providing high-quality goods to the...

  • Customer Service Officer

    1 week ago

    Sydney Western Suburbs, Australia NSW Government Full time $84,669 - $92,401 per year

    Ongoing full-time opportunityOffice location – Parramatta, Newcastle, Wollongong, Queanbeyan desirable (other locations include Bathurst, Coffs Harbour, Orange, Albury or Murwillumbah) with flexible working supportedSalary $84,669 - $92,701 plus superannuationThis is a targeted role under GSE Rule 26 and Aboriginal people are encouraged to apply.Perks of...