Digital Sales and Customer Service Representative

14 hours ago


Bayswater, Australia Durasafe Pty Ltd Full time

**Digital Sales and Customer Service Representative**

Durasafe Pty Ltd is seeking a full-time Digital Sales and Customer Service Representative to join our team in Bayswater, VIC 3153.
In this hands-on role, you will assist with the management of online sales while delivering exceptional customer service.

**Key Duties and Responsibilities**:

- Assist customers with product information, quotes, order placement, and after-sales support.
- Manage and process online orders, ensuring accuracy and timely fulfilment.
- Proactively follow up with potential and existing customers to drive sales opportunities.
- Collaborate with the manufacturing team to resolve order or delivery issues.
- Update and maintain customer records in CRM and order management systems.
- Update and maintain product information on the website
- Provide feedback to management on customer trends, product demand, and process improvements.
- Contribute to achieving company sales targets.
- Ensure compliance with company policies, procedures, and OH&S standards where applicable.
- Create, update, and maintain website content via our Big Commerce store (new products, landing pages, banners, blogs)
- Ensure all content is SEO-optimised to drive traffic and improve search rankings.
- Monitor competitor content and identify opportunities for improvement

**The successful applicant must possess the following attributes**:

- Previous experience in sales and/or customer service (digital or retail environment preferred).
- Strong written and verbal communication skills with a customer-first mindset.
- Confidence in using digital tools such as CRMs, e-commerce platforms, and Microsoft Office.
- Ability to learn product knowledge quickly and provide accurate information to customers.
- A proactive, results-driven approach with the ability to work independently and in a team.
- High attention to detail and organisational skills.
- A positive, can-do attitude and commitment to providing excellent customer experiences.
- Experience with BigCommerce or similar eCommerce platforms is highly regarded, but not essential.

**How to apply**:
Please attach a cover letter and resume outlining relevant experience in similar fields

Pay: $55,000.00 - $70,000.00 per year

**Experience**:

- Website maintenance: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person



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