
Service Coordinator
1 week ago
Our client is a leading electrical contracting business in South East Queensland. They work with a range of clients including Government agencies, builders, hospitality operators, healthcare facilities, educational institutions, retail and recreational facilities.
They currently have an opportunity available in their Service/Maintenance division for an experienced Service Coordinator. This position is a front-line role based in their Geebung office.
**Primary Objective**
Reporting to a Service Delivery Manager, you will be responsible for coordinating service and maintenance work order requests and progressing jobs through all stages of their workflow with a focus on delivering exceptional customer service. Day to day responsibilities will include;
- Respond to all service requests and coordinate works in line with customer needs and response time
- Dispatch technicians to quotes and jobs using simPRO with a focus on maximising efficiency
- Provide administration support to technicians
- Review and approve technician timesheets
- Identify return to job requirements and order materials and prepare quotes as required
- Update customer portals and/or complete documentation required by the customer following technician site attendance.
- Reporting on internal/external KPI’s and key metrics
- Invoicing works completed
- Customer focused and maintain a continuous improvement focus
- Have great communication skills and the ability to work in a team
- Display efficient time management
- Have the ability to adapt and make decisions under pressure
- Have previous administration/job coordination experience with an eagerness to learn new skills
- Celebrate success and offer support to others in the team
- Be enthusiastic and out-going and love working in an office environment
This role will suit someone with previous job coordination/scheduling experience or in facilities/property management with an interest in progressing their career in the electrical industry.
**Benefits**
This is permanent, full time career opportunity with a leader in the industry. A standard week will see you working Monday to Friday. There is a competitive salary package on offer, holiday leave and standard employee benefits. Salary package will be negotiated based on experience.
Our client is happy to provide on the job training and pride themselves on their energetic team environment.
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