Operations & Administration Assistant

JLL supports the Whole You, personally and professionally.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

**What this opportunity involves**:
We are looking for a personable and professional Operations & Administration Assistant to join JLL. This varied and busy position will provide administrative support for the Retail & Commercial centre, working closely with the Centre Manager, Marketing Manager and Operations team.

**Snapshot of the role**:
General office operations including reception duties, taking incoming calls, face to face enquiries from tenants or customers, processing incoming/outgoing mail items and courier bookings, and directing and delegating enquiries to the appropriate personnel where necessary.
Tidy and maintain office, meeting rooms and kitchen.
Maintain and update tenant and contractor records and files, including public liability details, tenant files, leases, bank guarantees, contracts and correspondence.
First point of contact for all tenant administration enquires, performing reconciliations if necessary.
Accounts Payable processing invoices including capital expense/contributions for fit outs.
Manage tenant recoverable charges and reconcile if required.
Assist the Marketing Manager with preparation of Centre promotions and activities, collection and input of monthly sales data.
Assist the Operations team with general operational duties, eg: contractor CM3 compliance.
Raising and review of Purchase Orders monthly with Operations team, following up any outstanding invoices or issues.
Report all operational complaints to the team, keeping record and follow up resolution, if required.
Provide friendly assistance to tenants, the landlord, customers and colleagues to build positive relationships with the Centre Management team and all stakeholders.

You’ll be a whizz at coordination and planning and bring your strong ‘Customer Service A-Game’ to JLL. You will be calm, organised and a real team player. This role requires someone to be well presented & well spoken, and able to easily build good rapport with stakeholders of all levels.

You will be experienced in administration and accounts with the ability to work independently while seeing where your role fits within the larger business. Having an understanding of the shopping centre management environment would be advantageous.

This is an outstanding opportunity to step into a corporate environment and sharpen your professional skills

What can you expect from us?
You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where w