Customer Comms Transformation Principal

1 week ago

Sydney, Australia Insurance Australia Group Full time

Create impact as a **Customer Comms Transformation Principal**

Join the largest insurance group in Australia and New Zealand.

**YOUR ROLE**

Joining our CXM Customer and Product Communications team within Retail Insurance Australia (RIA). The role will be responsible to lead the delivery of the customer communications transformation project for CXM, project managing the CXM deliverables by leveraging key relationships across the entire business to reimagine the customer experience and rewrite templates for mandatory communications across all touchpoints.

You’ll drive business outcomes and be the conduit between the project leads, steerco and the creative agency, responsible for the delivery of various project streams including a customer comms playbook to ensure the NRMA Insurance tone of voice guidelines and design principles are being applied consistently. You’ll redesign and reimagination of customer communications across business functions such as claims, customer relations, distribution, fraud and policy.

The role will be a key contributor to metrics such as improvements in a reduction in customer complaints, an increase in customer comprehension, improved NPS and brand reputation.

**ABOUT YOU**
- Demonstrates strategic mindset and commercial acumen to support risk activities associated with business area, divisional and enterprise plans
- Excellent communication and stakeholder management skills
- Ability to work autonomously to project manage large scale campaigns
- Excellent stakeholder management and the aptitude to work collaboratively within a multi-disciplinary team and across BU’s.
- Proven track record of being able to juggle multiple priorities and effective time management
- An understanding of SmartComms or similar customer communication platforms an advantage
- Ability and desire to solve bespoke problems whilst demonstrating a curiosity for understanding complexity and how things work

Applications close **Monday, 30 December 2024 at 23:59pm AEST.**

Joining **IAG**, you’ll have access to:

- Boosted superannuation with 13% as standard
- Dedicated career growth programs, including the award-winning IAG Academy
- A certified Family Inclusive WorkplaceTM
- Work from home and many more flexibility options with myFlex
- Discounts on every day and special occasion items
- Energy transition opportunities to help us be net zero by 2050

**ABOUT US**

We're IAG, the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping, supporting ambitions and making insurance accessible.

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day. We celebrate all viewpoints shaped by life experiences and culture and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Learn more about who IAG is here.

  • Transformation Principal

    1 week ago

    Sydney, Australia Corpus Transformation Services Full time

    **We Bring Strategies To Life** Transforming the way our clients achieve results and enabling performance cultures. We’re a team of strategy consultants, transformation specialists, operational executives and organisational psychologists who join our clients’ in-house teams, in key roles, working to put strategies in place. We have top-tier consulting...

  • Brand Comms and Creative Activation Principal

    1 week ago

    Sydney, Australia IAG New Zealand Full time

    **Create impact as a Brand Comms and Creative Activation Principal** Join the largest general insurance group in Australia and New Zealand. **Your Role** In this role, you’ll lead the quality of our brand comms and creative activations end-to-end to deliver on the objectives and outcomes for marketing campaigns. This role requires deep cross-functional...

  • Principal Investigator

    6 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Principal Investigator** **Clerk Grade: 9/10** ($125,693 - $138,510 + Super and Leave Loading + Accrued flex time) **Duration**: Ongoing/Permanent **About the role** NSW Fair Trading is the regulator for housing, property, trades, businesses, products and services in New South Wales. **About the team** An opportunity has arisen within NSW Fair...

  • Principal Lawyers

    3 weeks ago

    Sydney, New South Wales, Australia NSW Department Of Customer Service Full time

    Principal Lawyers - Digital & Platforms or Corporate & Commercial Join to apply for the Principal Lawyers - Digital & Platforms or Corporate & Commercial role at NSW Department of Customer Service Principal Lawyers - Digital & Platforms or Corporate & Commercial5 days ago Be among the first 25 applicants Join to apply for the Principal Lawyers - Digital &...

  • Creative Comms Strategist

    2 days ago

    Sydney, New South Wales, Australia beBeeProfessional Full time $90,000 - $120,000

    Communications ProfessionalWe are seeking a skilled Communications Professional to join our team. This is an exciting opportunity for someone who is passionate about delivering creative comms solutions and helping brands achieve their goals.The successful candidate will be part of a diverse and dynamic team, working closely with clients to understand their...

  • Principal Inspector

    1 day ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Principal Investigator** **Investigations and Enforcement, Building Commission NSW** **Grade**:Clerk Grade 9/10 **Salary**: $129,464 - $142,665 plus superannuation and leave loading **Duration**:Ongoing, fulltime **Location**:Parramatta 2 - 3 days per week, with hybrid and flexible working conditions available. **Applications Close: Tuesday, 29th...

  • Principal Lawyers

    3 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    Principal Lawyers - Digital & Platforms or Corporate & CommercialJoin to apply for the Principal Lawyers - Digital & Platforms or Corporate & Commercial role at NSW Department of Customer ServicePrincipal Lawyers - Digital & Platforms or Corporate & Commercial5 days ago Be among the first 25 applicantsJoin to apply for the Principal Lawyers - Digital &...

  • Principal Lawyers

    4 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    Principal Lawyers - Digital & Platforms or Corporate & CommercialJoin to apply for the Principal Lawyers - Digital & Platforms or Corporate & Commercial role at NSW Department of Customer ServicePrincipal Lawyers - Digital & Platforms or Corporate & Commercial5 days ago Be among the first 25 applicantsJoin to apply for the Principal Lawyers - Digital &...

  • Principal Investigator

    1 day ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Principal Investigator - Fair Trading Operations - Investigations Unit.** **Grade**:Clerk Grade 9/10 **Salary range**:$129,464 - $142,665 + superannuation and leave loading **Duration**:Ongoing, full time **About the team** An opportunity has arisen within NSW Fair Trading, Fair Trading Operations - Investigations Unit for an experienced, professional...

  • Comms Strategy Lead

    1 day ago

    Sydney, Australia Stake Full time

    Stake is looking for a Comms Strategy Lead to join us at our Bondi Junction HQ, with a flexible hybrid working model (3 days in the office, 2 WFH). We're an Australian investing platform that helps ambitious people confidently grow their wealth. By offering seamless, immersive access to the share markets, we've empowered a new wave of investors. Stake has...