Case Manager

1 week ago

Craigieburn, Australia HomeCaring Craigieburn Full time

**Job description**

**Please be advised we require previous Case Manager Experience preferrably with NDIS or Aged Care Clients**

Home Caring Craigieburn company offers a range of services to both aged care and disabled clients, assisting them to remain in their own homes and maintain their independence.

Due to our organisational growth and increase in our client numbers serviced through our Home Care Package (HCP) Program, we are seeking to appoint a new Case Manager/Assistant Support Co-Ordinator to join our team.
Full on the job training will be provided.

**ABOUT THE ROLE**:
Your responsibilities may include but are not limited to:

- Providing information and communication with clients/representatives regarding available services.
- Scheduling new service requests as per support worker and client availability.
- Attending to incoming calls from support workers and clients with scheduling and service-related enquiries.
- Advising clients and carers in a timely manner of changes to care and service delivery.
- Liaising with the accounts team in relation to rostering/payroll discrepancies
- Maintain filing of documentation and general admin tasks.
- On boarding of new clients and new staff.
- Manages ongoing and one off bookings within the rosters and replaces staff as required.
- Rosters with client requirements and preferences prioritized wherever possible.
- Makes adjustments to the roster on a daily basis, in accordance with any changes that have occurred over night or on the weekend.
- Updates employee availability on a regular basis.
- Processes and enters leave forms that have been approved into the system.
- Works closely with Care Managers, clients and external service providers.
- Establish and maintain positive relationships with staff and other stakeholders.

**Salary**: $28.00 - $32.00 per hour

Schedule:

- 8 hour shift
- Flexible hours

Ability to commute/relocate:

- Craigieburn, VIC 3064: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Case Management: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

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