Receptionist/housekeeper Casual

Beautiful location near the iconic Three Sisters Mountain
- Competitive hourly rates + penalty rates weekends and public holidays
- Fun and supportive team

**YHA Australia** offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes.

We are proudly part of the global organisation Hostelling International - a network of over 3,000 unique places to stay in more than 70 countries. Currently, we have a network of 49 properties across the country with facilities like on-site pools, open-air rooftops, bars, cafes and coworking spaces. Our travellers can enjoy experiences with us that range from Opera House views on the YHA Sydney Harbour rooftop to sleeping in a prison cell in the historic Fremantle Prison to hiking back to eco-friendly lodging in the heart of a National Park.

**Our Values**:
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- **Work together** - _We open doors for each other as well as our guests_
- **Give our best** - _We bring our best selves every day we come to work_
- **Put our guest first** - _We know great hosts make great holidays_
- **Think differently** - _We see problems as opportunities_
- **Have fun** - _We celebrate and enjoy being together_

**YHA Blue Mountains** is currently seeking a committed **Receptionist/Housekeeper **to join the team on a **casual basis**. Your day-to-day duties will be allow you to have the opportunity to experience front office and back of house.

The housekeeping and front office team are responsible for ensuring the property remains sparkling clean and provide excellent customer service to our guests.

**Day-to-day duties include**:
**Reception** duties include; providing a friendly welcome and checking guests in and out, answering queries, being a source of helpful local information and knowledge, and promoting in-house activities to guests.

**Housekeeping **duties include; refreshing communal spaces, bathrooms and accommodation rooms, monitoring and replenishing stock and ensuring our property remains sparkling clean.

**What we are looking for**:

- Previous experience in reception, housekeeping or cleaning
- Willingness to take direction from others
- Good time management skills and the ability to work well under pressure
- Flexible availability 24/7 roster including night shifts, weekends and public holidays.
- Excellent communication skills verbal and written.

**What’s in it for you?**
- Hospitality award rates + Penalty Rates
- Employee Assistance Program
- Yearly social events to the snowy mountains and other locations for team building
- Internal up-skilling training from our Learning & Development team
- Mental health wellbeing such as an employee assistance program
- Access to additional benefits and discounts as part of YHA’s national network
- Allow employees at YHA to celebrate culturally significant holidays that are unique to their cultural and personal beliefs

**Our Culture**
At **YHA, **you can expect to be treated with dignity and respect. We’re committed to creating a diverse and inclusive workplace environment.
- Gender Balance - empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
- Indigenous Australians - provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
- Accessibility - improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
- Flexible Working - supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
- Pride - enabling our LGBTQIA+ community to be their authentic selves and grow at YHA

**_We encourage Aboriginal and Torres Strait Islander people to apply._