Hotel Receptionist

Join Our Team at Mountain Heritage Hotel & Falls Mountain Retreat
Nestled in the breathtaking Blue Mountains, **Mountain Heritage Hotel & Falls Mountain Retreat** isn’t just a place to stay - it’s a place to experience. With stunning views over the Jamison Valley and a warm boutique atmosphere, our hotel is where guests come to unwind, celebrate, and make lifelong memories.

Now part of the **ICC Group**, we’re growing - and we want **YOU** to be part of it

We’re on the lookout for a **vibrant, friendly, and professional** person to join our Hotel Reception team. About the Role
- **Part-time** | Minimum **15 hours per week**
- Be the face of our hotel - **first impressions matter** You’ll handle check-ins, check-outs, and guest inquiries with a smile.
- ** Reservations & guest services** - from booking dream getaways to assisting with special requests, you’ll help create unforgettable experiences.
- ** A little bit of everything** - from front desk duties to lending a hand with light housekeeping, you’ll keep things running smoothly.
- Bring **passion, attention to detail, and a love for great service** to every shift

What We’re Looking For
- Experience in hotel front desk or housekeeping is a plus, but **not essential** - we can teach you
- A **people person** through and through - you love making guests feel special.
- Someone **self-motivated, organised, and proactive** - you take initiative and get things done.
- Immaculately presented with a professional yet **warm and friendly** demeanour.
- Able to work well under pressure and **keep cool in any situation.**
- ** Flexible availability** - our hotel operates **7 days a week**, including days, nights, weekends, and public holidays.

Why You’ll Love Working With Us
- **Flexible rosters** to suit your lifestyle.
- ** On-site parking** - no stress about finding a spot
- ** Ongoing training & development** - we’ll help you grow in your career.
- ** Employee benefits program** - including **discounted hotel stays** across our group
- ** Health & wellbeing benefits** - because we care about our people.

**Pay**: Level 2 As per the **Hospitality Industry General Award 2020**

This version is **engaging, welcoming, and fun** while still covering all the key details. Let me know if you’d like any tweaks