Hotel Receptionist

The Mountain Heritage Hotel & Falls Mountain Retreat is located in the majestic setting of Katoomba in the Blue Mountains. It offers premier boutique style accommodation, with a scenic view across the Jamison Valley. The hotel now forms part of the ICC Group with expansive hospitality offerings.

We are looking for a professional, vibrant and friendly person to join our Hotel Reception team.

**Key responsibilities include...**
- Conducting check in’s/outs and creating great first impressions
- Managing enquiries and taking reservations
- Providing a positive and memorable experience & customer service to all guests
- General housekeeping duties as required
- Passionate and consistent, with excellent attention to detail

**To be successful in this role, you will have...**
- Previous experience in hotel front desk or housekeeping (desirable)
- Must be a people person
- You have the ability to work independently
- Must be immaculately groomed
- A willingness to go above and beyond for all of our guests
- The ability to show initiative and to be self-motivated
- A friendly and outgoing personality
- Ability to work under pressure
- Flexibility to work on a 7-day rotating roster including days, evenings, weekends, and public holidays.

**Employee benefits**
- Flexible rostered days - Monday to Sunday
- Duty meals provided
- On site parking
- Ongoing training
- Employee benefits program including discounted hotel stays across our group,
- Health and wellbeing benefit payment