Organisation & Methods Analyst

21 hours ago

Perth, Australia Drive Yello Full time

Perth/Australia Wide - Remote

Full-time, Permanent

$87,600 a year

Drive Yello is an Australian startup that has revolutionised how businesses deliver goods to their customers. The company provides digital technology solutions to businesses and independent couriers seeking work freedom. Yello has business partnerships with Woolworths some of the largest brands in Australia We are a growing startup, which means we work hard and are serious about winning and having a great time.

**About the role**

The OM Analyst is responsible for the analysis of the organisation performance, tools/systems, processes, as well as the planning and executing projects to drive quality and efficiency of the organisation, clients, and of the production of services and products.

This role is a nice blend of Management, Technology, Strategy, Marketing and Operations, giving you the opportunity to work cross-functionally and to develop and acquire new skills every day. You are a customer champion within the organisation - living and breathing the customer experience - you will always bring methods to have positive outlooks in relation to production and customer satisfaction.

**About you**

You are methodical, proactive, driven and passionate, being able to transmit positive energy to stakeholders, individuals and groups in any context.

You’re a great communicator and great thinker, able to structure and break down problems to achieve quick effective solutions.

You’re comfortable with ambiguity, constant change and are a true problem-solver You’re tech-savvy

You want to grow, learn and win (not necessarily in this order)

**Main responsibilities**
- Design and analyse work flow charts, processes, guides/manuals and reports, both internally and externally (clients)
- Create roles to fit the organisation operating model, defining duties and job descriptions aligned with growth and platform’s supply and demand
- Review existing procedures and propose changes to achieve quality and efficiency improvements
- Draft documentation to support organisational change, including procedures and manuals
- Implement projects for the adoption of change recommendations involving systems, methods, procedures, people and tools
- Analyse the organisational performance, functions and production output and recommend initiatives accordingly
- Consult with clients on matters involving organisational competencies, quality, product and service requirements, as well as implement the related projects
- Maintain a close relationship with clients and users
- Develop objectives, strategies and plans to improve customer experience and the efficient use of company’s resources
- Analyse data in relation to systems and production, evaluate, propose and implement improvements on such systems and/or people competencies
- Identify key value drivers and determine key performance indicators both for the organisation and clients

**Requirements**:

- Master degree in Business, Engineering or similar
- 2-4 years of work experience in tech startups or consulting
- Strong analytical and problem-solving skills, including Excel and SQL knowledge *Outstanding communication skills and ability to persuade people and groups *Passionate about tech and startups

**Job Types**: Full-time, Permanent Salary: $87,600/year

**Salary**: $65,485.87 - $87,600.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Perth WA: Reliably commute or planning to relocate before starting work (preferred)

Work Authorisation:

- Australia (preferred)

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