Service Advisor

1 week ago

Bentley, Australia Royal Automobile Club of WA Full time

We are currently seeking a Service Advisors with a passion for the automotive industry who are looking for a new challenge to join the team at RAC Auto Services in Bentley.

What can we offer you?- Monday - Friday - 38 hours a week and 4 hours on Saturdays with penalty rates (alternate/flexible)- Annual salary + Superannuation + Bonus Incentive Scheme + benefits + uniform- Generous discounts on home, contents and car insurance, as well as member benefits and free roadside assistance- Career development and learning opportunities- An active social club plus hundreds of members only discounts

What will you be doing?- Greeting members and confirming vehicle information, including make, model, and type of service or repair issue- Providing estimates for repair and maintenance services, explaining the work to be performed, offering appropriate recommendations for additional works.- Coordinating with technicians to ensure timely completion of repairs and maintenance- Providing regular updates to members on the status of their vehicle- Handling member concerns and complaints in a professional and timely manner- Preparing and completing repair orders.- Supporting the collaboration and achievement of team sales targets and conversion rates.- Understanding revenue and profit targets.- Providing site and mobile service administrative support including:
- data entry and maintaining records- invoicing and receipting payments- part returns and correct allocation of part numbers on repair orders

What are we looking for?

This role suits motivated customer service, solution focussed individual, including:
- Outstanding professional customer relationship management including problem solving and conflict resolution skills- Technical knowledge of automotive repairs and servicing - desirable- Sound administrative/clerical skills- High level verbal and written communication skills- Effective teamwork skills and ability to develop positive workplace relationships- Flexibility to travel and work between centres

LI-LJ1

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