Workplace Services Officer, Sydney Metro Hubs

Division: Corporate Services
- Location: Parramatta, NSW, AU, 2150
- Req ID: 73905

**Workplace Services Officer, Sydney Metro Hubs**

**Location**:Parramatta

**Employment Type**: Ongoing Full Time, Clerk Grade 7/8, $110,266 to $122,058 pa plus employer’s contribution to superannuation and annual leave loading

**Your role**

We are looking for a proactive and experienced **Workplace Services Officer** to join our dynamic, purpose led team at Department Communities & Justice (DCJ). In this role, you will play a crucial part in ensuring the smooth operation of our touchdown workplace network, whilst fostering a positive, safe, and productive environment for all employees across DCJ offices. This role is based in Parramatta, leading the Workplace Support for our Sydney Metro touchdown workplaces.

**What you’ll do**
- In this role, you will oversee and coordinate the daily operation of workplace services, including facilities management, office maintenance for our network of Touchdown offices in Metro Sydney, ensuring our staff are safe, happy and our workplaces are compliant.
- You will provide customer centric high-level support to DCJ staff and management, looking for opportunities for innovation and continuous improvement to ensure our workplace services meet departmental needs.
- As a people person, you are comfortable dealing with a wide range of stakeholders, communicating confidently and proactively solving problems, whilst ensuring timely sharing of information and managing escalating workplace issues.
- You will assist in the management and coordination of workplace related projects, building upgrades, and general facility management, carefully balancing the needs of our staff with the operational delivery needs.
- You will lead from the front to ensure the health, safety, and security of all employees in our touchdown workplace network, including conducting regular risk assessments managing workplace safety programs.
- Understanding the performance of our workplace is critical to our ability to constantly meet the changing needs of our workforce. Your ability to critically review and evaluate key workplace metrics to provide informed recommendations and reports to management and executives, will be essential to the success of this role.

**What we’re looking for**
- Proven experience in workplace services, facilities management, or a related field, with a strong understanding of workplace operations.
- Strong organisational and time management skills, with the ability to handle multiple tasks and priorities.
- Excellent communication skills, both written and verbal, with a focus on providing exceptional in-person customer service.
- High attention to detail and a commitment to delivering quality outcomes.
- Ability to work effectively both independently and as part of a team, demonstrating flexibility and adaptability.
- Proficiency in Microsoft Office Suite and other relevant software tools.
- NSW Driving Licence
- Able to work on site and based in Parramatta, working across Sydney Metro offices.

**Desirable Criteria**:

- A relevant qualification in facilities management, workplace services, or a related discipline.
- Previous experience in a government or large organisational environment.

Download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

**Applications close**Sunday, 18th May 2025 at 11:59pm AEST.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles an