Customer Service Consultant

1 day ago

Sandgate, Australia Rentokil Initial Full time

We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent full-time basis in Newcastle.
**The core responsibilities in this role include**:

- Proactively making outbound calls to our existing customers to promote our products and services
- Resolving customer queries quickly and accurately
- Scheduling appointments for residential customers
- Converting incoming enquiries into sales opportunities
- Liaising with your fellow colleagues
- Meeting calls and internal sales targets
- Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

**Requirements**:

- Experience working in customer service or call centre environments (essential)
- Demonstrated experience in phone sales and converting inquiries into sales
- Proficient with communicating verbally and electronically
- Able to work calmly under pressure while multi-tasking
- Proven problem-solving skills
- Ability to focus on delivering a 'wow' experience to customers
- Ability to work in a team environment to support fellow colleagues
- Professional, reliable, and punctual.
- Accurately enter data into systems
- Pest Control knowledge preferred.

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.
Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business that employs some 36,000 colleagues across 66 countries - and offers a wide range of learning and development programs for colleagues to enhance their skills.

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