Aps Level 5

8 hours ago

Acton, Australia The National Museum of Australia Full time

**Role purpose**

**Key accountabilities**
- Support for the Museum’s Client Relationship Management system, Tessitura, including configuration and administration responsibilities with consideration of business practices.
- Microsoft 365 - Support of an enterprise-wide deployment of the Microsoft 365 environment across the Museum, including, but not limited to, SharePoint, Teams, Microsoft Apps, Exchange and Single Sign On capabilities.
- Support in the system administration of the Museum’s Enterprise Resource Planning systems (finance, payroll, rostering, etc).
- Participate in the management of the Museum’s data and its use within business intelligence reports across the Museum.
- Build stakeholder relationships with internal stakeholders and vendors to consult and communicate with for enhancements, upgrades and configuration changes.
- Work collaboratively with internal service delivery groups to ensure effective security administration of the core business systems.

**Skills, experience and qualifications**

Essential:

- Service Delivery: Deal with all requests for support in accordance with the defined service levels with mínimal guidance.
- Cultivate productive working relationships: Well developed communication skills and proven experience in internal and external stakeholder engagement resulting in productive working relationships with colleagues and vendors.
- Technical Application Experience: Demonstrated experience in the configuration and maintenance of Client Relationship Management systems, especially with focus on enhancement around business requirements. Tessitura experience highly desired.

Desirable:

- Experience working within a cultural institution and understanding the operational requirements.
- Software configuration
- Contributes to the selection of software used for business systems.
- Participates in the review of own work and the review of colleagues’ work.
- Knowledge, expertise, and a high level of enthusiasm for new technology and how it can be applied at the Museum.
- Demonstrated ability to coordinate, prioritise and deliver on multiple tasks to achieve deadlines in a complex operating environment.

**Eligibility**
- be an Australian citizen
- undergo pre-employment checks, including a police record check
- hold or be eligible to hold a security clearance at the level specified in the position description.

**To apply**

**Applicants must include a pitch (up to 2-pages) addressing their suitability for the role against the essential and desirable Skills, experience and qualifications. Applicants must also provide a resume and contact details for 2 referees.**

**Applications close at 11.59pm Sunday, 11 May 2025.**

Note: Position description available in other formats on request.

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