Technical Support Officer

**Introduction**:
Why work at LSC?

Our recent employee engagement survey illustrated why you should join us:

- 95% expressed medium to high levels of job satisfaction
- 89% told us that they find their work challenging and interesting
- 94% said that they feel a sense of loyalty to their co-workers and LSC
- 95% of employees polled said they would recommend LSC as a great place to work, and we hope you might too.

At LSC, we are proud to be the go-to, complete solution provider for Australian and New Zealand security professionals. We are an Australian, family-owned business where our employees and our clients are all part of our extended family.

Australian owned, and with almost a century of experience behind us, LSC is a family owned and operated business. Our employees and our clients are all part of our extended family, and we’re always ready to have a chat and lend a hand.

So, if you have what it takes to help LSC continue its legacy of incomparable service and support, we would love to welcome you to our family.

**Description**:
About You
We currently have an opportunity for a highly motivated, technically minded person who has excellent customer service, problem solving, software, computer literacy and locksmithing skills and knowledge. You will have an enthusiastic approach, ability to work as part of a team and possess excellent phone communication and problem-solving skills.

Your broad responsibilities will include
- Provide telephone support for locksmithing equipment, software and tools
- Handle requests for advice and assistance from customers and staff relating to locksmithing software or hardware installation, use, configuration and troubleshooting
- Undertake repairs and service to customer key machinery or devices, either onsite or at our premises
- Identify sales opportunities by suggesting new/alternative products.
- Build customer support and loyalty by providing continuous and high levels of customer service.
- Increase sales through relationship building, promotion of LSC products and services.

**Skills and Experiences**:
To be successful in the role, you will possess
- A broad knowledge of computer software and hardware gained through two years of experience with IT systems; locksmithing industry experience is highly desirable
- A minimum 2 years of experience in the locksmith industry or a related discipline.
- Excellent trouble shooting and problem-solving skills, demonstrated through attitude and a natural aptitude for this kind of work.
- Aptitude/experience in mechanical or electro-mechanical repair desirable.
- Aptitude/experience with automotive key programming and technologies desirable.
- Commitment to high quality customer service principles.
- A good telephone manner demonstrated patience with customers and the ability to understand problems communicated by telephone.
- Proven ability to quickly and efficiently analyse problems and to propose solutions.
- Demonstrated ability to organise their own time efficiently and is able to work to deadlines and established targets.
- Computer literate, with a broad understanding of operating systems and networking, and familiarity with the Microsoft Office suite of programs

**Benefits**:

- Employee Assistance Program - support and assistance for you and your partner at those times in life when you need it most.
- Access to exclusive discounts through our employee benefits platform.
- A diverse team that's committed to creating an inclusive environment for everyone.
- Onsite FREE parking.

Recruitment Agencies - thank you for thinking of us, however we do endeavour to fill our opportunities through direct channels wherever possible. If we find that we do need agency assistance, we will be in touch.