Inbound Sales Consultant

About VitalCALL

At VitalCALL, we are Australia’s leading provider of personal emergency response systems, empowering individuals to live independently while staying safe. For decades, we’ve been committed to delivering reliable support and exceptional customer service across the country.

The Role

Are you an enthusiastic, driven individual with a passion for sales and helping people? Join VitalCALL as an Internal Sales Representative and play a key role in maintaining and growing our customer base. You’ll work closely with inbound and outbound leads, engaging with customers and recommending solutions that ensure their safety and peace of mind.

We’re looking for someone with sales expertise, great interpersonal skills, and a commitment to delivering excellent service—all while helping customers feel supported and valued.

Why Join VitalCALL?
- Be part of a company dedicated to making a real difference in people’s lives.
- $70,000 - $75,000 per annum (Monthly Pay).
- Generous and Flexible Commission Structure on top of salary (Paid Monthly).
- Monday-Friday between 8am-5pm only, weekends are yours
- Onsite Car Park.
- Celebrate Monthly Birthdays with the Sales and Customer Service team.
- Work in an extremely supportive and fun environment with a team who love what they do

Responsibilities

As an Internal Sales Representative, you will:

- Handle inbound inquiries from customers and provide information on VitalCALL products and services.
- Proactively follow up with pending leads and existing customers to secure conversions and upsell additional solutions.
- Prepare and manage quotes, ensuring accurate pricing and information.
- Build meaningful relationships over the phone, identifying customer needs to recommend tailored solutions.
- Assist customers through the sales process, providing guidance and resolving concerns professionally.
- Collaborate with team members across departments to ensure smooth service delivery.
- Maintain sales records and data in the CRM system, ensuring accuracy and adherence to company policies.
- Thank our Healthcare Professionals for any referrals that come through.

What We’re Looking For
- Proven experience in customer service, internal sales, or a related role.
- Excellent verbal and written communication skills with a friendly and empathetic tone.
- Ability to build rapport easily and identify customer needs to offer solutions.
- Strong organizational and time-management skills, able to handle multiple inquiries efficiently.
- A commitment to providing outstanding customer experiences.
- Familiarity with CRM software and basic computer systems.
- A team player with a proactive and positive attitude.

If you’re ready to take your sales skills to the next level and join a team that’s transforming lives, we’d love to hear from you

Información adicional

Sobre nosotros, nuestra cultura y lo que podemos ofrecerle

Fundada hace más de 200 años, Chubb Fire & Security es una empresa global cuya motivación reside en mantener a las personas y al mundo seguros. Proporcionamos sistemas, equipos y servicios esenciales, desde vigilancia CCTV digital y alarmas contra intrusos, hasta sistemas de detección y extinción de incendios. Nuestra completa variedad de productos y servicios innovadores satisface las necesidades de una amplia gama de clientes, desde negocios independientes locales hasta muchas de las empresas del FTSE 100.

Creemos que ofrecemos una cultura laboral única, donde usted es tan importante para nosotros como nuestros clientes, y queremos que eso sea lo que sienta cada día. Estamos orgullosos de facilitar una formación extensa a todos nuestros nuevos asesores, prestándoles un apoyo total y permitiéndoles prosperar en sus nuevos puestos y más allá, con oportunidades continuas de desarrollo profesional a lo largo de su trayectoria profesional con nosotros.