Desktop Support Officer

1 week ago

Wacol, Australia Wagners Full time

As **Desktop Support Officer** you will be the first point of contact, provide technical support and advice, and troubleshoot and resolve typical IT problems. This role will be a challenge and expose you to a busy helpdesk/desktop support environment in a dynamic global company.

This is a full
- time position with a competitive salary which is based in the outer-western Brisbane area.

**Main Responsibilities**
- Analyse, diagnose and resolve problems
- Provide technical support to ensure the smooth running of the system and network services
- Log, maintain and respond to support requests in the IT Helpdesk Service Desk
- Identify requests that require additional expertise and escalate for resolution
- Undertaken IT onboarding and offboarding
- Assist with computer software installations, and supply of IT peripherals

**About You**

To be successful in this role:

- Demonstrate prior experience of providing helpdesk/desktop with a strong focus on investigating, analysing and providing solutions for your client
- Possess excellent time management to prioritise and log support requests to meet deadlines, and strong attention to detail
- Possess excellent written and verbal communication skills to ensure concise messages are given
- Possess knowledge of network and IT infrastructure
- Experience in local and wide area networking
- Experience with personal computers, mobile and data services, computer networks and communication technology
- Demonstrate the ability to work autonomously and as part of a team

**Qualifications & experience**

Ideally you will have:

- Qualification in information technology or similar, or equivalent experience
- 2+ years demonstrated relevant experience

**About Wagners**

Wagners is a highly renowned building and construction materials group with headquarters in Queensland, Australia. Wagners produces a wide variety of construction materials serving Australian and International building and construction industries. Our key focus is on safely delivering high quality products and services at all times which helps to further solidify our strong position in both domestic and international markets.

**Employee Benefits**

We pride ourselves on our healthy culture of diversity, inclusiveness, community support and strong family values. Our employee health and wellbeing program includes fun sporting events, health information days, as well as our Employee Assistance Program (EAP) - outsourced externally which provided round the clock confidential phone counselling and support services for our employee’s wellbeing.

**How to Apply**
If you are interested in being a part of Wagners growing global business, please use the links to submit:

- A cover letter of no more than 1 page describing how your skills and experience will assist in meeting the requirements of the role
- A resume of no more than 4 pages including current qualifications, tickets, licences, certificates.

**You must have Australian Working Rights. This is not a sponsorship role.

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