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Assessment Officer

2 weeks ago

Brisbane, Australia Office of the Health Ombudsman Full time

**Responsibilities of the role**:

- Triage complaints and notifications to identify and clearly articulate complaint issues, determine risk, priority, and necessary assessment activities.
- Issue statutory notices to obtain information necessary to complete comprehensive decision-making principles and maintain comprehensive case file records in accordance with legislative and organisation requirements.
- Establish and nurture relationships with internal stakeholders to promote seamless service delivery and quality outcomes by working within the values and priorities of the OHO.
- Provide ongoing input into the development and continuous improvement of complaint handling business processes and resources through sharing ideas for improvement in day-to-day work.
- Provide ongoing input into the development and continuous improvement of complaint handling business processes and resources through sharing ideas for improvements in day-to-day work.
- Participate in the conduct of quality assurance reviews of the OHO.
- Perform other activities in relation to triage and assessment as directed.

Temporary opportunities may also be available from this recruitment process for a period of up to 12 months and applicants may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).
The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.

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