Customer Experience Manager

7 days ago

Blackburn, Australia Employment Plus AU Full time

Number of Positions Available:

1

- Start your career with The Salvation Army today

- We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

- ABOUT US

- The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
Salvos Stores are seeking a Full-time Permanent Customer Experience Manager to develop salvos brand strategy and develop customer and donor experiences embracing Salvos’ goal of brand-love.

Reporting to the Senior Manager - Customer Experience and Engagement, you will help improve store design, marketing and loyalty campaigns, social media, and customer care. Working for Salvos is an exceptional experience, and you can rest easy knowing that all the proceeds go towards helping those in need.

The key focus of this role will be to:

- Drive continuous development, implementation, and improvement across customer experience
- Develop customer engagement plans and campaigns while developing the customer relationship.
- Use customer insights and innovate to build the best customer experience possible.
- Develop customer communication plans and supporting materials to support campaign directions.
- Work with a broader team of passionate managers and staff to ensure customers are taken care of, and proceeds are being delivered to where they will help people the most.

To be successful in this role you will have:

- Experience in a similar role.
- A degree in marketing or related degree.
- A passion for customer experience and engagement.
- A desire to work in an organisation that delivers positive social and environmental impact.
- Demonstrated experience in managing large scale retail projects.
- Demonstrated ability to lead and manage a geographically diverse team.
- Exceptional oral, written, and interpersonal and emotional intelligence skills.

In return we offer our elligible employees real and meaningful benefits such as:

- NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
- Flexible working conditions
- Paid parental leave
- Financial, retail and lifestyle discounts and benefits
- Employee Assistance Program - Independent confidential counselling service
- Opportunity for career development
- An inclusive culture of dedicated, passionate and professional team members
- Positively supporting and impacting the lives of others through your career contribution
- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
- We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check._
- We are committed to providing a safe environment for our people. _
- Please note that The Salvation Army has a mandatory vaccination procedure._
- We value Integrity, Compassion, Respect, Diversity, and Collaboration_

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