Service Centre Manager

5 days ago

Clayton South, Australia O'Brien Glass Industries Limited Full time

We are seeking an experienced, motivated and driven individual for a full time Service Centre Manager role based at Clayton South. This is an exciting opportunity for a hands and experienced People Leader to join a dedicated team and a World Market Leader within the Auto Glass industry

**The Role**

The Service Centre is a key leadership position within our AutoGlass team. Reporting to the Network Area Manager and working with a supportive and experienced senior leadership group, you will bring your genuine passion for delivering quality customer service and lead the team to success. Key responsibilities include:

- Manage and maintain stakeholder relationships including customers, insurers, and local suppliers
- Lead and support the team by setting and meeting key performance indicators within agreed budgets
- Support the development of all team members by identifying and providing learning and growth opportunities
- Management of schedules of work to be performed on a daily / weekly basis
- Commitment to learning, growing and developing your team

**What we are looking for**

We are seeking the right individual who can take accountability, a true people leader, and someone who will drive outcomes. Key qualities we are looking for include:

- Driven business manager and people leader
- Passion and dedication for business growth
- Customer focused with a commitment to delivering a first-class experience
- Work to budgets and towards key performance indicators
- Excellent verbal and written communication skills, capacity to develop relationships
- Strong people management, team leadership and influencing skills

**The Perks**

O’Brien® is committed to giving you fantastic benefits, a platform for development and working with you to grow your career. To support this, we offer:

- Work with a supportive senior management team
- Ongoing reward and recognition programs
- Learning and development for you to reach your full potential
- Laptop, phone, and company vehicle or car allowance

As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch.

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