Client Implementation Analyst

1 week ago

North Sydney, Australia Equifax Full time

**What you’ll do**:
The Client Implementation Analyst will provide end to end support and guidance for onboarding of small to medium clients to specific products and services offered by Equifax. In this role you will also provide technical and business support to Equifax’s API channel, support the Sales and Product teams with customer inquiries/issues across various platforms and take part in training on new platforms and transformation journeys from existing API to a new API.

Every client we work with is different, every project is a learning opportunity, now with exposure to Google Cloud Platform with training available.

**What are we looking for?**
- Minimum 2-3 years’ experience in a similar role
- Excellent communications both written and verbal
- Strong background in troubleshooting
- Basic knowledge of XML, JSON, REST Services
- Good understanding of APIs and the associated tools.
- Proven ability in working in a fast-paced environment where priorities are changing
- 1st-2nd Level technical support across multiple software platforms in an API first environment
- Ability to respond to any system alerts specifically monitored and managed by the API teams.

**What could set you apart?**
- Experience working within Financial Services
- Working experience as Technical Delivery Lead or Implementation Consultant.
- Experience around REST API and familiarity with Cloud concepts
- Basic cloud certification (GCP/AWS/Azure)
- Some experience with one or more established API platforms specially Apigee would be an added advantage
- Great technical communicator who will manage the end-to-end process of API onboarding with our customers.

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