Technical Services Manager

JLL supports the Whole You, personally and professionally.

Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this job involves
Major Responsibilities
Planned, predictive and corrective works owner

Major works owner (power down planning, execution and new/refurbishment project management)

Administer quality assurance and monitor outsourced critical works vendors to ensure equipment is maintained at a high standard

Review the maintenance/service practices of M&E contractors to deliver quality work

Practices in line with the manufacturer recommendations, established processes, tools and documentation.

Contract management of critical equipment contracts

Capacity and utilization coordination, reviews and reporting for office tenancy and server rooms

Engineering regulatory compliance management for the portfolio of buildings, along with compliance to client-stipulated Engineering Playbooks

Incident management support including 24/7 on call for incident management in corporate real estate buildings

Support and assist any installation, commissioning and programming of new office space to ensure plans, designs, scopes and goals are accurate

Technical reporting submissions for portfolio objectives, regular meetings and portfolio performance

Governance of as built drawings and OEM information

Production and management of MOPS/SOPS/EOPS

Management of lifecycle asset management and UPS component replacement, etc

Support for engineering standardization tasks as per regional requirements

Lead in-city technical training delivery

Develop and implement innovation programs and processes that reduce utility costs, increase productivity, produce cost savings and share learnings with the wider team.

Identify energy saving initiatives and work through to implementation and validation.

Review of all maintenance reports to ensure maintenance is conducted appropriately and performance issues are actioned

Manage and support smart buildings and client initiatives

Support sustainability & EHS initiatives for India portfolios

Manage technical services team across India

Working closely with site operations team for meeting client expectation

Ideal Experience
Bachelor’s degree in an Engineering discipline

Minimum of 10-12 years of relevant engineering management experience

Certification in Sustainability such as LEED, WELL will be an added advantage

Certification in Project Management such as PMP will be an added advantage

Experience in digital buildings including IOT based system knowledge is an added advantage.

Experience in managing minor projects will be an added advantage.

Thorough understanding of building services design and engineering management

Ability to identify and implement opportunities for operational efficiency/improvements

and implement agreed solutions

Drive innovation / thought leadership / industry knowledge

Excellent verbal and written communication skills as well as presentation skills

Ability to develop and explain complex operational management information to senior audiences

Be resilient, with high focus on achieving goals

High energy, flourishes in fast pace, dynamic environments

Customer centricity

Comfortable working in a challenging environment as part of a team and is comfortable

managing incidents and service failures

Able to adapt in a fast-paced working environment and versatile in meeting client changing

needs and requirements

Strong analytical, organization and administration skills

Experience working in Asia Pacific desired, specifically India

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)
Client Focus & Relationship Management - ‘I Value my Customers’
Demonstrates proactive & professional approach to customer service and stakeholder

engagement

Ability to interact with a wide range of client staff, including senior levels

Ability to manage conflict and balance between client and firm requirements

People Management and Team Leadership - ‘I am a Team Player’
Ability to deliver requirements through a remote matrix-reporting team effectively,

promoting open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills - ‘I am Proactive’
Excellent planning & organizational skills to prioritize work and meet tight deadlines

Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking - ‘I am In