Technical Field Services Manager

3 days ago

Sydney, Australia Interface, Inc. Full time

Technical Field Services Manager - Sydney, Australia

Why us?

Joining the Sales team at Interface in Sydney, Australia is an incredible opportunity to harness your current knowledge while acquiring new skills in a dynamic, client-facing role. You’ll play a direct role in our growth, thrive in a supportive environment, and engage with customers to provide cutting-edge, eco-friendly solutions. Your achievements will be acknowledged and celebrated, making this a truly rewarding and influential career step.

Position Purpose
- The Technical Field Services Manager provides technical support and guidance to the commercial team, customers, and New Zealand distributor (INZIDE), oversees the complaint process, and manages the Customer Quality Response (CQR) database.
- Responsibilities include managing CQR replacement and project delivery, coordinating with installers, and offering technical support to industry bodies such as CIAL, ARFA, Standards Australia, and ISO.

Areas of Responsibility
- Site visits, inspections, and management of the CQR database. Liaison with Production site and financial approvals. Overseeing CQR rectifications.
- Management of Warranty content with liaison with US Legal
- Management of all Installation and Maintenance Manuals ensuring content is up to date with industry best practice
- Provide written advice to clients and end users
- Leadership / management of ‘Project and Business Administrator’
- Local (ANZ) technical and customer support
- Liaison with Technical Global team at Interface

Qualifications and Experience Required
- Proven experience in similar management positions and dealing with customers.
- Full comprehension of the National Construction Code (BCA) regarding flooring.
- Thorough understanding of flooring products, standard testing methods for flooring, manufacturing processes for carpet tile, product performance parameters, and recommended installation methods - Knowledge of Interface Flooring (Nora, Carpet tile and LVT is an advantage).
- Strong analytical and problem-solving abilities.
- Competence in project and contract management.
- Extensive industry knowledge, a strong industry network, the ability to prioritize and meet deadlines, and a solid understanding of project management.
- Demonstrated ability to establish effective working relationships and customer management.
- Skilled in negotiating complaints to achieve cost-effective and satisfactory outcomes for the company and the customer.
- Proficiency in using Workday, Teams, and other company-specific IT platforms.

Our Benefits
- You will be provided with competitive remuneration and an annual bonus.
- Access to Employee Assistance program.
- Salary Packaging options.
- Fitness subsidy, gym membership discount, health insurance discount, discounted home loan offer, yearly flu shots and more.
- You will be part of a diverse and vibrant team with an excellent culture.

LI-CR1

  • Technical Field Support

    2 weeks ago

    Sydney, New South Wales, Australia Schindler Lifts Full time $80,000 - $120,000 per year

    WHY join Schindler?At Schindler we are all about our culture We focus on supporting our employees to meet their full potential by careful selection and constant development to make them a leader in their area. You will have the opportunity to grow and develop both personally and professionally whilst working with a great bunch of people. We offer...

  • Manager, Field Services

    1 week ago

    Sydney, New South Wales, Australia SS&C Technologies Full time $104,000 - $156,000 per year

    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...

  • Field Technical Support

    1 week ago

    North Sydney, Australia Hewlett Packard Full time

    **HP** is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives. **We are looking for visionaries,...

  • Field Service Supervisor

    1 week ago

    Sydney, Australia Vertiv Group Corp Full time

    **Who we are**: Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and...

  • Field Service Technician

    1 week ago

    Sydney, New South Wales, Australia Air Powered Services Full time

    Field Service Technician – Compressed Air & Generator ExpertStable and ongoing Full-Time opportunity I Expert in Compressed Air I Diesel Power Generators I Variety every day I Workshop + customer sites I Hire, Service & Sales | Competitive Hourly Rate + Overtime + IncentivesAbout UsWe provide high-performance solutions across Hire, Service, and Sales –...

  • Field Service Engineer

    4 days ago

    Sydney, New South Wales, Australia DroneShield Full time $80,000 - $120,000 per year

    About the roleThe Delivery Team is expanding in response to increased customer traction around the globe. DroneShield is looking to recruit a Field Service Engineer who will work with the team to ensure DroneShield customers receive the best possible support, from RFI all the way through to after sales product support. The position will report to the FSE...

  • Field Services Engineer

    1 week ago

    Sydney, New South Wales, Australia Compumedics Limited - Official Full time

    Company DescriptionCompumedics, founded in 1987 and headquartered in Melbourne, Australia, is a global leader in innovative diagnostic technologies for sleep disorders, neurophysiology, and cardiology. The company holds a significant market share in Australia and has a growing presence in the US, Europe, and Asia. Compumedics' products are distributed in...

  • Technical Service Representative

    2 days ago

    Sydney, New South Wales, Australia AWX Executive Full time $60,000 - $90,000 per year

    About the Company Our client is a leading provider of cleaning and hygiene solutions across sectors including retail, hospitality, healthcare, and food service. With a strong focus on innovation and customer satisfaction, they deliver tailored solutions that help businesses maintain high standards of cleanliness and safety. The Role As a Technical Service...

  • Technical Services Manager

    1 week ago

    Sydney, Australia Hatch Full time

    ** This role is at Myob (not for Hatch)** Hatch is supporting Myob to find a great Technical Services Manager to join their Business Operations and Strategy team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Myob. **About the role at...

  • Field Service Technicians

    1 week ago

    Sydney, Australia Sika Corporation Full time

    An exciting opportunity has arisen for TWO - **Field Service Technicians** to join our Technical Service team in NSW. - This role requires you to provide professional, efficient, and effective services to internal and external customers in all service aspects including breakdowns, repairs, general maintenance, installation etc. - If you’ve had previous...