Customer Assist Consultant

7 days ago

Brisbane, Australia ANZ Banking Group Full time

**Job Title**: Customer Assist Consultant - Suncorp Bank
**Req ID**: 100970
**Department**: SB Specialist Customer Care
**Division**: Suncorp Bank
**Location**: Brisbane
About Us
About the Role
As a Customer Assist Consultant in our Home Lending, you’ll play a key role in helping to provide customers with genuine assistance through periods of agreed financial hardship onto managing the assistance until the agreement has finished in accordance with business policy.
**Role Location**: 80 Ann Street, Brisbane QLD 4000
**Role Type**: Permanent, Full-time
What will your day look like?
**As a Customer Assist Consultant, you will**:
Determine the most appropriate course of action to provide a genuine assessment to assist Suncorp Bank Customers experiencing periods of financial hardship
Completion of summary Loan File checks, if applicable, to review initial customer lending
Provide empathy to customers and direct to appropriate counselling services where necessary
Provide guidance and information to customers where a Hardship Notice is evidenced
Maintain relationship and regular contact with allocated customers until such time that their financial difficulties have remedied, or other alternatives have been sought
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Strong experience in a similar role is desired but not mandatory
Tertiary qualifications desired, but not mandatory.
Understanding of the legal and regulatory framework in which team must operate desired.
Banking and lending experience desired, but not mandatory.
You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?
Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Job Posting End Date
25/08/2025, 11.59pm, (Melbourne Australia)

  • Customer Assist Consultant

    2 weeks ago

    Brisbane, Queensland, Australia ANZ Banking Group Limited Full time $60,000 - $100,000 per year

    About Us At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process. About the Role As a Customer Assist...

  • Customer Assist Consultant

    2 weeks ago

    Brisbane, Queensland, Australia ANZ Full time $40,000 - $80,000 per year

    About UsAt Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.About The RoleAs a Customer Assist Consultant in...

  • Customer Assist Consultant

    3 weeks ago

    Brisbane, Queensland, Australia Buscojobs Full time

    About UsAt Suncorp Bank, you can build a career with exceptional growth potential within a culture of purpose and belonging. As part of the ANZ Group, applications to Suncorp Bank will direct you to ANZ systems, and correspondence will be from ANZ during the recruitment process.About the RoleAs a Customer Assist Consultant in Home Lending, you will help...

  • Customer Consultant

    5 days ago

    Brisbane, Australia Bendigo and Adelaide Bank Full time

    Customer Consultant **Your new role with Bendigo Bank is just a few clicks away.** **Job Closes: 17th January; Interviews Occurring 21st -23rd January** Position description: Position Description - Customer Consultant (14.07.22).pdf **About the role** As a Customer Consultant you'll get to: - Listen to and understand our customers' needs and present...

  • Customer Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Buscojobs Full time

    Position Overview :Randstad is currently recruiting for multiple Customer Consultant positions with one of Australia's most reputable and trusted homegrown banks.In this role, you will assist customers via phone and digital messaging channels, delivering prompt, professional, and empathetic service.You'll provide exceptional support to both new and existing...

  • Customer Experience Consultant

    1 week ago

    Brisbane, Queensland, Australia Cpersonnel Full time

    Customer Experience Consultant - Loganlea, QLD- Employee benefits and bonus programs- Staff discounts on some of the best-known home appliances brandsCustomer Experience Consultant - Loganlea, QLDWe are seeking a skilled Customer Experience Consultant to join our client's customer experience team based on site at their office in Loganlea, QLD. This position...

  • Customer Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Randstad Education Australia Full time

    Position Overview:Randstad is currently recruiting for multiple Customer Consultant positions with one of Australia's most reputable and trusted homegrown banks.In this role, you will assist customers via over the phone and digital messaging channels, delivering prompt, professional, and empathetic service.You'll provide exceptional support to both new and...

  • Customer Consultant

    3 weeks ago

    Brisbane, Queensland, Australia Buscojobs Full time

    Position Overview :Randstad is currently recruiting for multiple Customer Consultant positions with one of Australia's most reputable and trusted homegrown banks. In this role, you will assist customers via phone and digital messaging channels, delivering prompt, professional, and empathetic service. You'll provide exceptional support to both new and...

  • Customer Service Consultant

    2 weeks ago

    Brisbane, Australia The Pool Tile Company Full time

    **About Us** The Pool Tile Company is Australia’s leading supplier of pool and outdoor tiles, proudly **100% Australian owned** and employing nearly 100 dedicated staff across Australia. As a specialist supplier to Australia’s best pool builders, landscapers, and architects we pride ourselves on providing **quality products and amazing service.** From...

  • Customer Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Randstad Education Australia Full time

    Position Overview:Randstad is currently recruiting for multiple Customer Consultant positions with one of Australia's most reputable and trusted homegrown banks. In this role, you will assist customers via over the phone and digital messaging channels, delivering prompt, professional, and empathetic service. You'll provide exceptional support to both new and...