Learning & Development - Elearning Specialist

**About the job Learning & Development - eLearning Specialist**:
**KEY SUCCESS AREAS**

**SAFETY**
- Committed to working within Endeavour Foundations Work, Health and Safety policies and procedures and contributing to our aspiration of Zero Harm within the workplace.
- Undertake work in a manner that is not harmful to your health and safety and the health and safety of others.
- Monitor workplace conditions and identify and report potential hazards, incidents and any work related or personal injury or illness (where it may affect your ability to work safely).
- Demonstrate safety is a priority by attending and actively participating in all OHS and other mandatory training programs.

**CUSTOMER **CONNECTION**
- Support a culture of person-centred practice, by developing and implementing programs and frameworks which put customers and their family, carers and/or guardians at the forefront.
- Collaborate with peers and leaders to deliver the best outcomes for our customers.
- Demonstrate a customer-centred approach to all interactions.
- Proactively work with leaders to understand our customers changing needs and ensure training programs are informed by these needs.
- Role model and demonstrate ethics, Endeavour Foundation values and integrity in all interactions.

**OUR PEOPLE**
- Foster a culture of collaboration, support the co-create and co-deliver approach across and within the business, ensuring you understand the commitment to shared goals.
- Coach and support key talent/roles through engaging with leaders and users to enhance their system understanding and usage.
- Build strong working partnerships and gain commitment from leaders to ongoing strategic development through investment in digital learning.
- Develop and maintain strong partnering relationships with internal and external providers.
- Interact with all levels in a collaborative and cooperative manner to drive ultimate customer service outcomes.
- Participate in team building activities, including actively participating in the Performance Partnerships program to ensure individual and team key performance indicators are achieved, and Endeavour Foundations values and behaviours are consistently demonstrated.
- Take a proactive approach to on-the-job training to ensure knowledge and skills are industry standard.

**OPERATIONAL EXCELLENCE**
- Encourage an organisational learning approach and create new ideas based on contemporary best practice and organisational improvement. Create strategic objectives for divisions and understands the linkages between all areas in the organisation.
- Plan well and mitigate risk by managing resources effectively.
- Deliver digital learning products and processes which are well researched and align to expected business outcomes.
- Sustain high levels of effort and persistence and seek increased responsibility with new challenges.
- Keep abreast of market trends with regard to digital learning technologies, insights and methodology.
- Leverage available data & analytics to provide strategic and operational insights to relevant stakeholders.
- Ensure projects and initiatives are prioritised and implemented within project plan timeframes and budget.
- Establish and sustain key relationships and resolve conflict sensitively.
- Model strong partnerships with other enabling functions throughout the company.
- Be accountable for ensuring appropriate governance and assurance in decision making in area of expertise.

**FINANCIAL SUSTAINABILITY**
- Identify and realise related cost efficiencies.

**WHAT YOU NEED TO SUCCEED**

**CAPABILITIES**
- Ability to think critically and make solid decisions to solve problems based on presented facts.
- Demonstrated ability to develop and maintain relationships with internal and external stakeholders.
- Anticipates and adapts to change. Is culturally aware and adapts personal style based on strengths.
- Excellent verbal and written communication skills and ability to build relationships and influence at all organisational levels.
- Ability to think beyond traditional SCORM based eLearnings to make learning engaging, fun and interactive.
- Strong project management skills, including experience with developing, leading, implementing and evaluating the effectiveness of digital training and platforms.
- Ability to develop reporting metrics and analysis to ensure stakeholders are adequately informed.

**SKILLS & QUALIFICATIONS**
- Tertiary qualification in relevant discipline, preferred, with a sound knowledge of adult learning principles.
- Excellent organisational, interpersonal and communications skills.
- Demonstrates extensive problem-solving skills to successfully identify core issues, develop solutions and implement these using a logical and systematic approach.
- Demonstrated written and verbal communication skills to ensure clear and concise information is presented to the team, manager and customers.
- Personally, contributes to, shapes and champions the organisation's purpose an