Customer Service Consultant

5 days ago

Darra, Australia CSR Full time

At CSR, we're building a better future together.
We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.
At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.
**About the role**:
As the Customer Service Consultant, you will be reporting to the Customer Service Manager, this role will be responsible for ensuring the efficient running of the selection centre, providing exceptional customer service, and building ongoing professional relationships with all customers visiting the centre.
This is a permanent full-time position with the hours of 7:30am - 3:30pm
You will also need to be flexible with working one (1) rostered Saturday per month 8:00am - 2:00pm.
- Ensure an outstanding customer experience for all visitors to the selection centre
- Manage product brochure displays and maintain ample supplies of brochures, sample bags, boxes, and external colour samples.
- Uphold high housekeeping standards throughout the selection centre.
- Pack and coordinate the transportation of display boards and samples.
- Execute sales and sample orders using SAP.
- Accept customer payments, including credit/debit cards and cash transactions.
- Replenish stock from PGH brick plants and receive stock at the site.
- Ensure completion of monthly audit reports and stock take for the selection centre.
- Support Account Managers with quote and order processing, including other builder reports
- Process customer quotes and orders in SAP, handling inboxes and incoming phone queue.

**What you bring to the role**:

- Prior background in a customer service role (desirable)
- Excellent communication skills with a professional yet friendly persona.
- Experience in manufacturing, building, or construction industries (desirable)
- Proficient computer skills with a preference for SAP experience (desirable)
- Proven ability to establish strong relationships both internally and externally

**What we offer**:
We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:

- Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
- Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands
- Attractive Salary & benefits with access to exclusive offers and discounts.

**How to Apply**:
Welcome to the Masonry & Insulation Team

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