Customer Service Officer

2 days ago

Campbellfield, Australia SEAGA Group Australia Pty. Ltd. Full time

**About the business**

**Key Features**:

- Young and energetic team
- Technology driven
- Opportunity for career advancement

**The Position**:
We are currently seeking a finance trained individual wanting to take a step towards business management but must first learn and work in customer service and business development. Ideally this step will provide the basis to become an integral part of the management team for the business.

**Job Tasks and Responsibilities**:

- Manage and maintain existing customer base covering all aspects of an internal customer service role
- Build relationships with existing Key Account customers and other distribution partners to grow the overall business.
- Manage daily transactions for customers ensuring accurate and timely input from Sales Orders to Invoices and credit memos where relevant
- Monitor customer back orders with appropriate communication to customers
- Constantly absorbing market intelligence and voice of customers, knowledgeable of latest industry developments and stay up-to-date on competitors
- Support the team with major customer monthly consumable requirements
- Build a thorough understanding of the product base of the business such that customers can rely on your knowledge
- Identify and pursue opportunities to grow the business within the existing customer database
- Manage our ERP system to a level that ensures all key stakeholders (customers, suppliers and shareholders) get the service and accurate information required

**Required Skills / Competencies**:

- University degree in Business or Finance
- 2 Years + experience in a financial or business role with a strong desire to move to a full understanding of sales and customers in business
- As a Business or Finance graduate with 2+ years experience it is expected that computer skills are first class with high level of proficiency in Excel and ERP systems

The following are essential skills:

- Strong proficiency in verbal and written communications skills in English
- Strong desire to get involved in the sales aspect of business
- Strong attention to detail
- Excellent organisational skills with emphasis on priorities and goal setting
- Ability to work well within a team environment
- Deal with complex concepts comfortably and effectively copes with change

Pay: $55,000.00 - $70,000.00 per year

**Experience**:

- Business or Finance: 2 years (preferred)

Work Location: In person

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