Telephone Inbound

**Call Centre role - Telephone Inbound & Outbound COLLECTIONS OFFICERS - FULL TIME**

**STARTING Immediately - role that gives back**

Commercial Credit Services is a professional debt collection agency that provides debt recovery services across Australia and New Zealand, we have multiple opportunities available in our call centre in Mulgrave (South-eastern Suburbs of Melbourne).

We pay a competitive rate. Our team is seeking new recruits who are great negotiators, empathetic, enjoy problem solving, confident at asking the questions that matter and love helping people.

We are seeking staff who want to build a career with an organisation.

We are a merit-based employer, who is proud of our diverse workplace and seek to continue this.

We encourage applicants from all backgrounds. We are very interested in applicants who have languages other than English to help better engagement with our non-English speaking customers.

We have a focus on helping you with career growth, be it upwards through our organisation or as a stepping-stone for your ideal career. Our focus is to provide you with life-long skills that can be adapted anywhere.

**We are seeking, motivated, friendly, and positive applicants who can commit to work Full Time (37.5 hours per week) in one of the below shifts.**
- Monday to Thursday 12:15pm - 8:30pm & Friday 10:00am - 5:00pm or
- Monday to Friday 7:30am - 3:30pm

**To thrive in this role**:

- You will have a can-do attitude
- You love helping people.
- You deal well with Pressure.
- You have a calm nature.
- You understand Debt Collection is not your everyday call centre role. This role requires quick decision-making skills, ability to think on your feet and the ability to handle emotional situations.
- You have ability to deal with stressful situations.
- You have a positive mindset.
- You are empathetic and caring.
- You want a role where you need to use your brain.
- You have an engaging personality.
- You want a role that is going to provide you long term skills and experience that can be adapted into any role or for personal benefit

**Benefits of the Role**:

- Secure Role - consistent shifts - competitive hourly rate
- Chance to grow and enhance your skills and abilities.
- Leadership opportunities
- Workplace that values its employees and knows without them we cannot be successful.
- Regular incentives and team rewards.
- Provide a Cover Letter addressing how your skills and experience will allow you to thrive in this role.
- What shift you prefer & why
- Provide an Updated Resume

**Salary**: From $50,000.00 per year

**Benefits**:

- Free drinks
- Free food

Schedule:

- No weekends

Application Question(s):

- When can you start?
- How long do you plan on working with Commercial Credit Services?
- Do you have any planned holidays in the next 12 months - if yes when?
- Do you speak any other languages fluently if YES - what languages?
- Are you an Australian Citizen or Permanent Resident?
- Are you available to work Full time hours (37.5per week) Monday to Friday 7.30am - 3.30pm?
- What is your current salarly?
- What is your expected salarly for this role?
- What is your phone number & best time to call you?
- Are you available to work full time hours (37.5per week) Monday to Thursday 12.15pm - 8.30pm & Friday 10am - 5pm?
- This role is based in our Office in Mulgrave - (Corner Miles & Springvale Road - Mulgrave - South-Eastern Suburbs of Melbourne) does this location suit your ability to attend?

Work Location: In person