Fast Track Case Manager

5 days ago

Melbourne, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Melbourne, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

As a Fast Track Case Manager, your role is to proactively manage and finalise lower-risk workers compensation claims.

You’ll be responsible for triaging new claims, escalating complex matters to Liability Specialists, and ensuring all claims are handled in line with EML’s policies, procedures, and service standards and providing timely handover of accepted claims to our specialised teams.

This is a permanent, full time position based in our Melbourne office, with the flexibility to work from home up to 3 days.

YOUR RESPONSIBILITIES
- Review and manage a portfolio of workers compensation claims, making decisions in line with EML policies, procedures and compliance requirements.
- Develop and maintain Claims Management Plans to support positive and sustainable Return to Work outcomes.
- Identify potential barriers and implement strategies to support timely recovery and return to work.
- Ensure all claim file data, documentation and correspondence are accurate and meet legislative and internal standards.
- Manage payments, investigations and legal costs within your portfolio in a timely and compliant manner.

ABOUT YOU
- Demonstrated experience in a customer service environment dealing with a high volume of enquiries.
- Effectively manage your time in order to achieve deadlines within required time frames.
- Ability to accurately use multiple software in a high volume and fast paced environment.
- Demonstrate excellent communication skills both written and verbal.
- Ability to collaborate with others in order to achieve outcomes.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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