Assistant Front Office Manager
2 weeks ago
**Flexible work hours**: - ** "YOU Day" - Enjoy a day off for your birthday.....Paid**: - ** Advance your career with us with more Hotels to come**: - ** Competitive salary, exclusive staff discounts** **This exciting role has become available due to internal promotion.** We are on the hunt for an experienced and charismatic** Hotel Front Office **professional, to lead our guest focused team in an influential role Reporting to senior management, you will assist in overseeing the Front Office operation and develop a high performing team who will wow our guests with a flawless service experience at every part of their journey and contribute to our financial targets as a result of an effective training program, regular feedback and a hands on leadership style. **ABOUT THE ROLE**: - Lead & support a service focused team, overseeing all aspects of the day to day operation, so it runs like clockwork - Develop the team by implementing effective inductions, on-going training, delegation and feedback - Communicate all standards, policies, procedures, rates, packages and Hotel information and proactively monitor for consistency - Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system - Effectively manage guest feedback and handle complaints - Manage a 7 day operation over 24 hours, with varied rosters covering day/night/weekend shifts including public holidays **ABOUT YOU**: - Experience in a similar role - Exposure to FO Hotel leadership/management is essential - Hands on leadership skills that inspire and support the team, particularly during those 'mad rush' moments - Team player, great personality and a passion for delivering the best service possible with a boutique vibe - Ability to work under pressure in a fast paced environment, by taking initiative, prioritising and working collaboratively - Get a kick out of hitting revenue targets and firing up your team to stay alert to selling opportunities **ABOUT US**: **Lancemore Crossley St.** Beautifully positioned in a coveted laneway location, at the Paris end of Bourke St, Lancemore Crossley Street embodies everything there is to love about Melbourne - grit, culture, art, theatre, sweeping views and seamless design. The design-led property features 113 curated suites, meeting facilities with modern technology, a rooftop terrace with sparkling city views, and an art deco inspired lobby bar. **Lancemore Hotel Group** A pioneer in Boutique Hotels and conference facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch. - We strive on constantly growing and seeking approaches to be better in everything. - You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results. - If you are a talented, enthusiastic and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then... **Our Values** Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth **Follow us on LinkedIn
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